The Taj Rugs

Seller feedback (8)

• o***o (2863)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The rug that was made for me was an instant NOPE. It looked NOTHING like the photos showed. The letters were crooked, uneven, and honestly awful. They said it was an "art piece" and one of a kind, that may be, but it was abstract art. I normally leave short feedback, but this one needs to explain that you will NOT get what you see. I wish the seller the best, but the quality of workmanship has to improve to be considered even remotely acceptable.

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  We truly appreciate you taking the time to share your experience. While we believe there were only minimal differences from the listing image, it would have been helpful if a photo had been shared so future customers could see the comparison as well. That said, we understand that expectations can vary, especially when it comes to handmade items. Since each rug is crafted individually by our artisans, slight variations are a part of the handmade process. But we will mention this in our listings.
• a***_ (21)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  This rug was super well-made! I absolutely love it. Thank you so much for your timely delivery and craftsmanship for a good price! I will definitely be ordering more beautiful rugs from this seller.

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  Thank you so much for your valuable feedback and thanks for the photo you attached so that people can see the original rug pictures. Means alot.

  
• d***u (1357)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  The rug I received lacks the accuracy and attention to detail the listing picture shows. Once I recived it, i reached out to the seller who said since it is hand-made, no 2 are the same. That information was not in the listing. Also since they are made-to-order, there is an approx. 3 week shipping delay. Again, this information was not stated in the listing. The seller was very responsive to communication

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  We truly appreciate you taking the time to share your experience. While we believe there were only minimal differences from the listing image, it would have been helpful if a photo had been shared so future customers could see the comparison as well. That said, we understand that expectations can vary, especially when it comes to handmade items. Since each rug is crafted individually by our artisans, slight variations are a part of the handmade process. But we will mention this in our listings.
• u***y (24)- Feedback left by buyer.

  Past year

  Verified purchase

  Rug Quality and seller’s communication are the best! Outstanding.

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  Thank you for your honest review sir.
• l***i (552)- Feedback left by buyer.

  Past year

  Verified purchase

  These folks are amazing. Communication was superb and the results were stunning. They recreated a pattern from a picture of our old rug and the color match was unbelievable. We are happy beyond words. We negotiated the colors for a few iterations and we're glad we took the time to do so. They were extremely responsive and the results were superior to the quality of the original rug. Kudos to all involved!

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  Thank you for having faith in us and giving us a chance to turn your imagination into reality. Thanks Again.

  
• d***n (54)- Feedback left by buyer.

  Past year

  Verified purchase

  Great seller

  Reply from: mustafataj- Feedback replied by seller mustafataj.- Feedback replied by seller mustafataj.

  Thank you very much for your valuable feedback.