Perhaps go in the app and remove the item from the bound account before selling. I had to get zmodo customer service involved. It wasn't a big deal but pushed back my setup for a day. Delivery and condition was a described.
Reply from: paris_variety_emporium- Feedback replied by seller paris_variety_emporium.- Feedback replied by seller paris_variety_emporium.
Sorry you lost a day, but we are not technicians - we buy and sell nice items at a great price - glad it works well and you'll get good use out of it.