neo merchant

Seller feedback (678)

• 8***9 (78)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Amazing Sword quality. Appearance Exactly as described, with certificate of authenticity and everything. DHL shipping from Spain was perfect, though it did take almost a month to arrive as DHL did not receive the package until the 3 week mark, possibly due to tarrif issues. But the seller responded always to my inquiries, and kept me abreast of what was happening, and it arrived in perfect condition, so that is what counts, and a great value for a Marto Conan Sword!

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Thank you so much for your feedback. It's an incredible sword. We apologize for the delay; we work hard to get orders to customers around the world as quickly as possible. We hope you enjoy it and that we can offer you another sword for your collection soon. Let's stay in touch.
• c***d (503)- Feedback left by buyer.

  Past month

  Verified purchase

  Item arrived as described. Good communication with the seller. However, the courier DHL is atrocious. Their website has conflicting info about the delivery and even changed my tracking number. Spoke to 5 different people and no one could explain the situation.

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Thank you very much for your feedback. We are very sorry for the inconvenience caused by the shipping company. We work very hard to provide good service. We hope to offer you another product soon and that delivery will be faster and smoother. Best regards.
• 4***d (34)- Feedback left by buyer.

  Past year

  Verified purchase

  Very well packaged, item as described in great condition. Really good shipping time. Seller was on top of communicating shipping updates. Very happy with my purchase from this seller.

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Thank you very much for your comments!
• z***n (113)- Feedback left by buyer.

  Past year

  Verified purchase

  Sword is new as described, and it looks great. Display plate I did not open yet, but I assume it is also new. Arrived much sooner than expected delivery date, so big plus :) Outer box came a little damaged, but nothing that affects the inside parts, so it is not a big deal. This is my second sword from this seller, and I am satisfied again :)

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Hello Thank you so much for your review, that sword is fantastic! We hope to offer you another product very soon. We'll keep in touch. Best regards 😉
• 9***_ (8)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Seller was very helpful in completeing & making g my order. The item purchased was very well packaged & arrived earlier then originally quoted & was very please with the appearance & quality of my purchase.

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Thank you very much for your feedback. The Marto dagger is a marvel of craftsmanship made in Spain. We have the entire collection to offer; we hope to offer you another sword for your collection soon. Let's stay in touch.
• g***1 (43)- Feedback left by buyer.

  Past 6 months

  Verified purchase

  Hot Toys figure I bought from them arrived sealed and in perfect conditions. Communication with seller was fast and easy. I highly recommend this seller.

  Reply from: neo-merchant- Feedback replied by seller neo-merchant.- Feedback replied by seller neo-merchant.

  Hello, thank you so much for your review. Customer satisfaction is very important to us. We know that collectible items must arrive in perfect condition. We hope to offer you another one very soon. Best regards