Packagimg was secure and protective.Response was prompt. Son of Habichi was new as advertized. It is a little pricey but worth it for a new one since it has been out of production for decades and there is nothing like it on the market today. I had used my first one camping 30 years ago and when the grates finally gave out a few year sago I replaced it with a used one in fair condition which also hade grate failer and rust from being outside.