The first shipment was a disaster; they sent the wrong size. However, I owe the rectifying error to Josh Hattan, who, with his excellent manners, dedication to work, and genuine concern, restored my confidence in the company he represents.
He patiently addressed my complaint and, understanding my frustration did everything possible and more to remedy the situation.
Josh deserves recognition for his selfless work, a highly valuable person/employee for any company.
Congratulations!