Diamond and Opal is an online thrift store that specializes in selling pre-owned designer and vintage clothing and accesories, art, and electronics. Founded by a father and daughter team, Marek, Jola, and Ala, are committed to providing excellent customer service and a unique online shopping experience.
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Location: United StatesMember since: Jun 08, 2016Seller: diamondandopal
Purchased MKS Eco WOW shampoo and conditioner. I received the order last week. Items were securely packaged upon arrival. The shampoo bottle was only half full. Items were described as "new, but open" If these were new, the shampoo bottle would have been full. I contacted the seller twice last week, but as of today (a week later), no response from seller. I should have read the other negative reviews before ordering. Seller seems to have a history of not responding to messages.
Follow-up from: n***n- Feedback followed up by buyer.- Feedback followed up by buyer.
PLEASE NOTE: Following up, the seller contacted me and gave me a refund right after I left this negative feedback. They said they were unable respond to my messages right away due to a personal matter. I would rate them POSITIVE and I retract my negative feedback on this transaction.
*****- Feedback left by buyer.
Past month
Verified purchase
Item never showed up and my money was refunded after about 2 weeks from when I purchased it. I think it was lost in the mail but I’m not sure. Oh well…
Reply from: diamondandopal- Feedback replied by seller diamondandopal.- Feedback replied by seller diamondandopal.
item lost by USPS Fri, Aug 8
12:00am
In Transit to Next Facility, Arriving Late
Thu, Aug 7
12:00am
In Transit to Next Facility, Arriving Late
Wed, Aug 6
12:00am
In Transit to Next Facility, Arriving Late
Tue, Aug 5
12:58am
Arrived at USPS Regional Facility
PHOENIX AZ DISTRIBUTION CENTER, 85043
*****- Feedback left by buyer.
Past month
Verified purchase
Never received. Purchased on July 25th and seller did not create shipping label until I asked about item on the 30th of July but item still was not shipped. I messaged seller on 2nd & 8th of August but seller did not respond until after I reached out to eBay. Seller responded saying they were going to talk to usps. I then received a refund on the 9th but had told eBay I did not want a refund but wanted the item. Seller should be banned from this platform. DO NOT BUY FROM SELLER.