Seller sold item as new - open box. This was inaccurate, the item was used, and broken. To determine item was broken required inspecting both sharkbite connections, something I didn't immediately do, but did when I went to install. Contacting seller 3 days out of 30 day return window was not answered. I would avoid purchasing anything from this seller listed as New-Open Box, as it is likely subtly damaged and unusable.