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bigbrands.direct

bigbrands.direct

30K items sold
2.8K followers
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About us

AT bigbrands.direct WE ENDEAVOUR TO MAKE EACH AND EVERY SHOPPING EXPERIENCE THE BEST POSSIBLE FOR OUR VALUED CUSTOMERS. WE DO THIS BY ENSURING OUR CUSTOMERS GET THE BEST PRODUCTS AT THE BEST PRICE IN THE SHORTEST TIME POSSIBLE.WE STRIVE FOR 5 STAR POSITIVE FEEDBACK. IF YOU ARE HAVE BEEN HAPPY WITH YOUR SHOPPING EXPERIENCE WITH US PLEASE LEAVE 5 STAR POSITIVE FEEDBACK. THIS HELPS US TO KEEP OUR COSTS LOW AND PASS ON EVEN MORE SAVINGS TO YOU THE VALUED CUSTOMER.OPENING HOURS ARE 9.00AM-3.00PM MONDAY-FRIDAY CLOSED WEEKENDS. ORDERS PLACED FRIDAY DELIVERED MONDAY, ORDERS PLACED WEEKENDS GO OUT MONDAY, DELIVERY TUESDAY. WE ARE AN INTERNET COMPANY WE DEAL WITH ALL COMMUNICATIONS ONLINE ONLY! WE ARE UNABLE TO REPLY TO QUESTIONS OUT OF HOURS. Should you be unfortunate to experience an issue with your order, we request that you contact us so we can rectify it immediately. All returns made within 30 days. Does not affect your statutory rights. All items 1month warranty. No RETURNS AFTER 30 DAYS.
Location: United KingdomMember since: Jan 12, 2016Seller: bigbrands.direct

Business details

VAT number: GB 245452509Additional Information: Big Brands Direct LLP Home Farm Industry, Unit 3, Home Farm, Warrington, Olney Milton Keynes Buckinghamshire MK46 4HN United Kingdom

Feedback ratings

Last 12 months

Positive180- positive feedback in last 12 months
Neutral7- neutral feedback in last 12 months
Negative2- negative feedback in last 12 months

Detailed Seller Ratings

Average for the last 12 months
Accurate description
4.8
Reasonable shipping cost
5.0
Shipping speed
4.8
Communication
4.9

Seller feedback (10,896)

  • t***a (360)- Feedback left by buyer.
    Past month
    Verified purchase
    Cancelled item due to damaged item - but would not provide any further details or photos.
    Reply from: bigbrands.direct- Feedback replied by seller bigbrands.direct.- Feedback replied by seller bigbrands.direct.
    No further details to add. We moved and stock got damaged as explained, so refunded immediately. Sent apology and refund immediately. If something gets damaged it is what it is unfortunately. We are always honest with our customers and we do everything we possibly can to have you happy and returning to us. We even offered you a further 10 percent off future purchases. In fact you called me a liar.
  • a***n (34)- Feedback left by buyer.
    Past month
    Verified purchase
    Very poor as I didn't receive the speaker what was up for sale there sent me a different one instead
    Reply from: bigbrands.direct- Feedback replied by seller bigbrands.direct.- Feedback replied by seller bigbrands.direct.
    Good Afternoon, If you read the description, we have done absolutely nothing wrong as it says in the description that you may receive a slight different style and we explained this to you. You got this delivered a far superior model and you are using to sell on again, you told me you make lots of money on reselling as get it from me so cheap. So nothing was done wrong here. This is amazinq quality and you have already re sold no doubt at that price you got it for .
  • o***o (20)- Feedback left by buyer.
    Past month
    Verified purchase
    The item I received was not eye balm . I was sent multi correction creme gel so I am returning the item. The item advertised is not what was received
    Reply from: bigbrands.direct- Feedback replied by seller bigbrands.direct.- Feedback replied by seller bigbrands.direct.
    There were two items in the same bay very identical, I aapolgised and refunded as soon as I received back. I even offered to send you the item again but you decided to return for a full refund.
  • l***6 (3054)- Feedback left by buyer.
    Past month
    Verified purchase
    pleasure doing business
  • 1***k (338)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great value handles from helpful seller with good response. Many thanks.
  • n***n (2657)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    Great item and fast shipping. Nice seller and easy to deal with
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