The phone was meant to be sealed in pristine condition. It was in very good condition but it had some very mild marks and lots of smudges. It's a beautiful phone but it was meant for the Japanese market. So all the Sony Xperia apps were in Japanese. I couldn't be arsed sending it back. So after a wee while trying to sort it,I just did a factory reset. I still had to change apps from Japanese to English. But a bit of guess work, & I think that inconvenience is sorted.