Hello my name is steve and i run Family Memorials. I started selling on ebay around 12 years ago. The business is based in Taunton Somerset England and i ship my products worldwide. The core work i do is personalised memorial items but I do sell items for Birthdays ,Weddings and just about every other occasion.
Location: United KingdomMember since: Jun 09, 2010Seller: 2010mycustomdesigns
Previously purchased without issue. This box sent with incorrect details on leaving me devastated. Seller didn’t even apologise for his error. Service was lacking this time
Reply from: 2010mycustomdesigns- Feedback replied by seller 2010mycustomdesigns.- Feedback replied by seller 2010mycustomdesigns.
I did offer to send out a replacement box due to the printing error. The customer didn't want this offer, which is totally fine. A full refund was sent as requested by the customer. I did apologise and have just looked back on my ebay messages regarding this. On the rare occasion a mistake is made, I will do all I can to rectify the mistake, normally a free replacement item would be sent out on a next day delivery service. I will take onboard the feedback and strive to improve my service.