eBay Standard Purchase Protection Programme
Please note that eBay’s Standard Purchase Protection Program will no longer be available for items you won or purchased on or after Nov 1, 2017. You are still eligible for Paypal’s Buyer Protection for any purchase you pay with PayPal on eBay.
Find out more about how to protect yourself as a buyer.
eBay's Standard Purchase Protection Programme reimburses buyers for eligible transactions when:
An item was not received.
An item was received but significantly not as described.
You'll be reimbursed up to a maximum of RM 750.
If the item price is RM 825, you're eligible to receive RM 750.
If the item price is RM 165, you're eligible to receive RM 165.
The maximum reimbursement for any claim is RM 750.
The final price of the item is over RM 95. Multiple listings cannot be combined into one claim to become eligible, even if purchased from the same seller.
You are a winning bidder or fixed price buyer of an item listed on the eBay site.
Payment was sent to the seller in good faith and proof of payment can be documented.
You have not exceeded the three claims per six-month limit.
Your account remains in good standing (i.e. not suspended) throughout the claims process.
If you paid with a credit card (either directly to the seller or through an online payment service other than PayPal), you must have already contacted your credit card issuer and sought reimbursement from the issuer prior to filing a claim.
Items which are not significantly different from the item description.
Items paid for with cash or instant money transfer services such as Western Union or MoneyGram.
BidPay: Please contact your credit card provider to file a chargeback.
Merchandise which has been altered, repaired, discarded or resold.
Items which are picked up or delivered in person.
Postage and handling fees.
eBay Standard Purchase Protection Programme process
Complete the Item Not Received or Significantly Not as Described Process . If you have completed this process, close the dispute and select "end communication with the seller". If the transaction is eligible, you will be presented with a link to the Standard Purchase Protection Programme claim form.
Submit the online Standard Purchase Protection Programme claim form. From My eBay, click the "Dispute Console" link. From the Dispute Console, click the relevant dispute. On the "View Dispute" page, click the link to the Standard Purchase Protection Programme claim form. Fill out the form and click "Submit" to file your claim.
Submit proof of payment. Within 14 days of submitting your claim, an eBay claims administrator may contact you via email, asking you to provide proof of payment. Proof of payment may be provided in the form of a photocopy of the front and back of a money order, receipt, cashier’s cheque, personal cheqie, etc. If you paid with a credit card (either directly or through an online payment service other than PayPal), eBay will require proof of denial of reimbursement through the credit card company (if applicable). This will typically be in the form of a letter from your credit card issuer.
Submit Letter of Authenticity (if applicable). An eBay Claims Administrator may contact you for a Letter of Authenticity or Appraisal based on an independent authenticator's physical inspection. The Appraisal or Proof of Authenticity must be on company letterhead of the authenticator and must include contact information for the authenticator (name and telephone number). This information may be mailed or faxed to eBay.
Note: The eBay Claims Administrator will communicate with you and your trading partner during investigation of the claim. We always appreciate your prompt assistance. If you do not respond to an eBay Claims Administrator's request for information within 72 hours, eBay may elect to close the claim.