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Buying practices policy
All eBay members should be able to buy and sell on eBay with confidence. We want our sellers to bring great service, value, and selection to our marketplace, and we strive to protect sellers from unfair and unsafe buyer activity. This policy outlines our expectations for buyer behavior. When buyers don't meet these standards, we encourage sellers to report the concern.
Violations of this policy may result in a range of actions, including Feedback removal, cancellation of cases in the Resolution Center, limits on account privileges (such as use of the eBay Buyer Protection program), limits on overall buying activity, and account suspension.
Buying behaviors we don't allow
If you've placed a winning bid or clicked the Commit to Buy button in a Buy it Now listing, you've committed to purchasing that item.
If you don't pay for it, even if you've changed your mind, you're violating the unpaid item policy, which may result in account restriction or suspension.
When you bid on or buy an item, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and returns. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfill requests outside of their terms.
Making unreasonable or excessive demands is not allowed. Using the threat of negative Feedback, low detailed seller ratings, or buyer protection cases to make such demands is considered extortion and is not allowed.
Feedback is an essential tool for letting other members know about your experiences with a seller, and we encourage you to be honest.
We don't allow misuse of the Feedback system, including the following behaviors. Inappropriate Feedback comments, such as obscene language, will be removed. Also, buying just so you can leave poor Feedback for a seller is considered Feedback manipulation. Threatening to leave bad Feedback in an attempt to force a seller into providing extra goods or services is considered Feedback extortion. Excessive use of low detailed seller ratings and inconsistent Feedback and ratings can also be considered unfair.
eBay Buyer Protection covers all eligible purchases on eBay.com. If you have a problem with a purchase, you can let us know in the Resolution Center.
We don't allow buyers to abuse the eBay or PayPal Buyer Protection processes. Opening a case when you've already received a refund, opening a case as retaliation against a seller, or making false claims is considered abuse of eBay Buyer Protection.
We encourage all sellers to specify a clear return policy in their listings. You should always check the return policy specified in a listing before committing to pay for an item.
If you want to return an item, review the seller's return policy before initiating a return. Sellers may specify requirements for returns such as time limits, restocking fees, and who pays for return shipping. Learn more about returning an item and our returns guidelines.
Acceptable buying practices include adherence to the following separate policies.
How sellers can report a buyerTo report a buyer who may be violating our policies:
Note: We look at the circumstances, including the members' past history. We make decisions based on the evidence in the individual case, as well as by evaluating patterns of behavior that create a negative value in the marketplace. If we aren't sure about something or can't prove it with certainty, we may not take any action. Also, because we respect our members' privacy, we can't discuss the results of any investigations.
Why does eBay have this policy?
We work hard to make shopping on eBay safe and fun. We hold sellers on eBay to extremely high standards of customer service. Our selling practices policy sets out our expectations of sellers, and we hold sellers accountable to seller performance standards when buyers report a problem with a purchase. While most eBay buyers follow the rules, we also need to protect sellers from unsafe and unfair behavior, and from buyers who try to take advantage of our protection systems.
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