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Receiving payment

The best part of selling an item? Getting paid. We recommend PayPal because it’s easy and secure. Find out all you need to know about receiving payments.

Top questions

I sold an item and haven't received payment. What can I do?

What is a "pending" payment?

How can I withdraw money from PayPal?

I have a PayPal question. How can I contact PayPal Customer Service?

Solve a problem

Go to PayPal and click the "Sign Up" link at the top of the page.

PayPal Personal accounts allow you to accept payments free of charge, except from credit cards. PayPal Premier and Business accounts charge fees but also allow you to accept credit card payments.

First, contact your buyer and decide together how you will refund the money. If you used PayPal, refund the amount by going to the PayPal “My Account” page, then the “History” tab. Find the payment and click Details, then click the “Issue refund” link. Enter the refund amount, then click Continue. After you’ve confirmed the details, click Process refund.

Help topics

Choosing your accepted payment methods

Consider the buyer’s needs when selecting your payment options.

Accepting PayPal

PayPal is an online payment service that lets buyers send you payments from their credit card or banking account.

Requiring immediate payment

If you've set a Buy It Now price for your item, you can require the buyer to pay you immediately.

When you use eBay Checkout, buyers can pay you immediately after your listing ends.

Receiving international payments

Learn how to receive payments from international buyers.

Avoiding payment problems

Get tips on avoiding and dealing with payment problems.

Refunding a buyer's payment

Need to refund your buyer? Find out how.

Contact us

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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Rules & policies

Accepted payments policy

Payment surcharges

PayPal payments policy