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How Feedback works
Note: Buyers can leave sellers negative, neutral, or positive Feedback. Sellers can leave buyers positive Feedback or choose not to leave Feedback.
Over time, eBay members develop a Feedback Profile, or reputation, based on the comments and ratings left by other members. The Feedback score is one of the most important pieces of a Feedback Profile. It's the number in parentheses next to a member's user ID and it's also located at the top of the member's Feedback Profile.
How are Feedback scores calculated?
For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Buyers can leave a positive, negative, or a neutral rating, plus a short comment. Sellers can leave a positive rating and a short comment.
These ratings are used to determine Feedback scores. In most cases, members receive:
What if I buy multiple items from the same seller or sell multiple items to the same buyer?
You should leave Feedback for each sale. However, we calculate the other member's Feedback score differently depending on whether the sales occurred in the same week. For Feedback purposes, we define a week as Monday through Sunday, Pacific Time.
Why leave Feedback?
Leaving honest comments gives members a good idea of what to expect when dealing with other members. Leaving Feedback is also a way to express your appreciation for a job well done. Finally, if you are a buyer, you can help spread the word about a seller you like, and if you are a seller, you can help recognize and reward loyal customers, which encourages them to buy from you again.
Should I leave neutral or negative Feedback for a seller?
Feedback comments become a permanent part of a seller's record. If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback. Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the Feedback request.
Can I leave more detailed Feedback for a seller?
As a buyer, for most transactions you can rate your seller in up to 4 additional areas: item as described, communication, shipping time, and shipping and handling charges. These ratings don't count toward the seller's Feedback score. Learn more about providing detailed seller ratings.
Detailed seller ratings from the same buyer are counted in the same way as Feedback. Only 1 per week is included in the seller's score.
Only registered members can leave Feedback. Buyers must wait at least 7 days before leaving negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.
In some situations, we may remove or adjust Feedback.
When a member is suspended due to a non-selling violation, eBay removes any neutral or negative Feedback left by that member. If a buyer doesn't pay for an item, eBay also removes Feedback left by a buyer when the buyer hasn't responded to an unpaid item case and has received an unpaid item for that transaction.
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