All about Feedback

Feedback represents your reputation as an eBay member. It's made up of comments and ratings left by other members you've bought from and sold to. Find out how Feedback works.

Solve a problem

If you've received negative Feedback, we recommend you contact your buyer and work together to resolve the issue. Once you've reached an agreement, you can send the buyer a Feedback revision request. If you and the buyer can't reach an agreement, you can still tell your side of the story by replying to the Feedback. If the buyer hasn't followed our Feedback policies, you can request that the Feedback be removed.

You can only leave Feedback for members who are currently registered. If a member decides to close an account or that member's account is suspended, the item will appear in My eBay for 60 days. If the member's account is reinstated or if the member cancels the account closure during that time, you'll be able to leave Feedback.

You can leave Feedback for the same member multiple times, once per transaction. The way your ratings affect the member's Feedback score depends on whether the transactions occurred in the same week.

Help topics

Basics

How Feedback works
For each transaction, buyers and sellers can leave Feedback for each other. Feedback consists of a rating and a short comment.

Feedback scores, stars, and your reputation
When you understand how the numbers in a member's Feedback Profile are calculated, it's easier to evaluate a member's reputation.

Finding a member's Feedback
Learn how to find someone's Feedback.

Detailed seller ratings
Besides leaving a general rating, buyers can rate a seller's performance in 4 specific areas.

Losing Feedback privileges
To keep eBay fair and safe, there are a few situations when members are not allowed to leave Feedback.

When eBay may remove or adjust Feedback
Ratings and comments are generally a permanent part of a member's Feedback Profile. However, there are a few situations when we might remove or adjust Feedback.

Resolving Feedback problems
If you and your trading partner disagree about Feedback given or received, you have some options to resolve the situation.

How to

Using My eBay to leave and view Feedback
Learn how to leave Feedback, and see the Feedback you've left and received.

Responding to Feedback and adding follow-up comments
You can respond to Feedback you've received or leave a follow-up comment to Feedback you left.

Reviewing Feedback a member left for others
Seeing what a member says about others can give you valuable information before you trade with them.

How sellers can request Feedback revisions from buyers
Learn how sellers can ask buyers to revise the Feedback they've left.

Revising a seller's Feedback
Find out what to do when a seller asks you to revise Feedback.

Making your Feedback Profile public (or private)
Letting potential trading partners see your public Feedback comments creates trust and increases your sales.

Independent Feedback review
Buyers and sellers in Business & Industrial categories and on eBay Motors can have Feedback they receive reviewed for possible removal by NetNeutrals.