Managing your account information
Change your personal information
You can change your personal information, including your user ID, email address, password, secret question, phone number, PIN, and About Me page from the Personal Information section of My eBay.
To change your personal information:
Change your address
You can change your registration, payment, or primary shipping address from the Addresses section of My eBay.
To change your addresses:
Note: If you need to change your name or country in your registration address, you'll be prompted to contact eBay Customer Support for assistance. We need to make sure that any changes comply with the eBay User Agreement, which states that accounts can't be transferred without eBay's consent.
You can change your email address from the Personal Information section of My eBay.
To change your email address:
Change your communication preferences
You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.
To change your communication preferences:
Manage your PayPal account
You can view and update your PayPal account information on the PayPal Account section of My eBay.
To view and update your PayPal account information:
If you have a PayPal question, please contact PayPal Customer Service.
Manage your seller account
You can check your balance, change your automatic payment method, make a one-time payment, and more from the Seller Account section of My eBay.
To view and update your seller account information:
Manage your subscriptions
You can subscribe to any of eBay’s advanced selling tools, including Selling Manager and Sales Reports from the Subscriptions section of My eBay.
To manage your subscriptions:
Create a PIN
How do I create a PIN?
You can create a telephone PIN in My eBay.
To change or create a telephone PIN:
If you forgot your password, here's how to reset it.
If you forgot your user ID, try signing in with the email address associated with your account.
Requesting your personal data
You can request a copy of the data we hold about you at any time through your eBay account. It'll usually take a few days for the report to be available to download after you submit your request.
To submit a request from your eBay account:
If you don't have an eBay account, you can submit a request for a copy of your data. eBay is required to verify the identity of everyone to whom we release personal information. Please include your first name, last name, country of residence, and the email address you used for any guest transactions you have made. Before fulfilling your data request, we'll ask you for proof of identity (POI) and proof of address (POA) to ensure that we are only releasing personal information to authorized parties.
The POI/POA you provide will be used solely for the purpose of identity verification related to this transaction (i.e. the release of personal information), and will be processed and stored in accordance with our User Privacy Notice.
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Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.