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Second Century : Reconnecting Customer and Value Chain Through Build-to-Order by Frits K. Pil and Matthias Holweg (2004, Hardcover)
Better World Books West (377442)
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About this product
Product Identifiers
PublisherMIT Press
ISBN-100262083329
ISBN-139780262083324
eBay Product ID (ePID)6038773
Product Key Features
Number of Pages272 Pages
Publication NameSecond Century : Reconnecting Customer and Value Chain Through Build-To-Order
LanguageEnglish
SubjectCustomer Relations, General, Management, Production & Operations Management
Publication Year2004
TypeTextbook
Subject AreaBusiness & Economics
AuthorFrits K. Pil, Matthias Holweg
FormatHardcover
Dimensions
Item Height0.7 in
Item Weight17 Oz
Item Length9.2 in
Item Width6.5 in
Additional Product Features
Intended AudienceScholarly & Professional
LCCN2003-066824
TitleLeadingThe
Reviews"This book is more important to the industry than The Machine That Changed the World." Gary S. Vasilash Autofieldguide.com, "The Second Century provides a comprehensive look at the dysfunctional nature of current value-chain strategies." - Impact, "The Second Century provides a comprehensive look at the dysfunctional nature of current value-chain strategies." Impact
Dewey Edition22
Grade FromCollege Graduate Student
IllustratedYes
Dewey Decimal629.2220688
SynopsisWinner, 2006-07 Sloan Industry Studies Best Book Award competition. As the auto industry moves into its second century, it suffers from low margins and a sclerotic value chain that cannot evolve with customer desires. Inventories of many weeks pile up on dealer lots and at distribution centers around the world while executives applaud marginal improvements in factory efficiency. Value streams based on Henry Ford's mass-production model from the early 1900s do not deliver the strategic flexibility that is needed in today's increasingly competitive and demanding market. With billions of potential product variations, customers still compromise by selecting from a limited number of products sitting at dealerships or at distribution centers. Those customers who dare insist on a specific variation not only wait weeks but also pay extra for the privilege of telling vehicle manufacturers what they actually want. In The Second Century, Matthias Holweg and Frits Pil provide a comprehensive look at today's dysfunctional value-chain strategies, then systematically discuss the changes in products and in processes that are needed to bring about responsiveness to customer needs through build-to-order. They look beyond the dealer, the factory and the design studio to examine the web of relationships and dynamics that have brought the auto industry to its current low point. Holweg and Pil argue that in this century the winners will not be those firms that search for larger and larger scale or those who run efficient factories, or those that squeeze the last drop of profitability from their suppliers. The winners, they say, will be those who build products as if customers mattered., How the auto industry can replace obsolete strategies dating to Henry Ford's era with a system that reconnects customers to the value chain: a build-to-order model centered on process, product, and volume flexibility.
LC Classification NumberHD9710.A2H65 2004
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