Table Of ContentForeword Introduction Acknowledgments PART 1: SERVICE MANAGEMENT Chapter 1: What Is a Service? Chapter 2: Service Management Systems Chapter 3: The Edge and Service Management PART 2: POLICY AND SERVICE-LEVEL ABSTRACTIONS Chapter 4: Policy-Basted Management Chapter 5: Creating a Network Services Model PART 3: CREATING A SOLUTION Chapter 6: Designing a Service Management System Chapter 7: Configuration Management Using SNMPCONF PART 4: DESIGNING MANAGEMENT SOFTWARE Chapter 8: Designing Management Software for Managed Devices Chapter 9: SNMP and SNMPCONF Enable More than Configuration PART 5: APPLYING DESIGN PRINCIPLES Chapter 10: Specialized Function Subagents Chapter 11: Management Applications--Architecture and Basic Components Chapter 12: A Complete System Chapter 13: External Interfaces Chapter 14: The Future of Management Software Systems Appendix A: References Appendix B: RFCs by Number Appendix C: Useful URL Pointers Index
SynopsisTo manage a service network, managers have to control the network, the application, and the receiving devices. This book provides information on how to design and deploy effective service management systems. It covers designing, systems, purchasing program software, automating applications, configuring edge devices, testing, monitoring, and more., To manage a service network, managers have to control the network, the application, and the receiving devices--and that's not easy assignment. Here is a hands-on manual detailing how to design and deploy effective service management systems. * Covers everything service managers need to know: designing, systems, purchasing program software; automating applications; configuring edge devices; testing, monitoring; and measuring * Analyzes why our current network software and standards have so far been failures * Walks readers through the steps of building a complete SNMP (Simple Network Management Protocol) edge management system * Dissects and compares the many competing management protocols now in play