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ManageFirst : Customer Service with Answer Sheet by National Restaurant National Restaurant Association (2012, Trade Paperback, Revised edition)
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About this product
Product Information
This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.Product Identifiers
PublisherPearson Education
ISBN-100132179326
ISBN-139780132179324
eBay Product ID (ePID)117302845
Product Key Features
Number of Pages240 Pages
Publication NameManagefirst : Customer Service with Answer Sheet
LanguageEnglish
SubjectCustomer Relations, Industries / Hospitality, Travel & Tourism
Publication Year2012
FeaturesRevised
TypeTextbook
AuthorNational Restaurant National Restaurant Association
Subject AreaBusiness & Economics
FormatTrade Paperback
Dimensions
Item Height0.8 in
Item Weight3.5 Oz
Item Length3.9 in
Item Width3.9 in
Additional Product Features
Edition Number2
Intended AudienceCollege Audience
Edition DescriptionRevised Edition
Table of ContentCHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE CHAPTER 2: CUSTOMER-CENTRIC SERVICE CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM CHAPTER 4: THE PROFESSIONAL SERVER CHAPTER 5: GREETING AND SEATING CUSTOMERS CHAPTER 6: DINING ROOM SERVICE CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE
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