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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions by Roberta Cava (Paperback, 1991)

The Cotswold Library (789531)

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About this product

Product Information

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

Product Identifiers

PublisherLittle, Brown Book Group

ISBN-139780749910914

eBay Product ID (ePID)95500980

Product Key Features

Number of Pages224 Pages

LanguageEnglish

Publication NameDealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

Publication Year1991

SubjectManagement, Marketing, Business

TypeTextbook

AuthorRoberta Cava

FormatPaperback

Dimensions

Item Height232 mm

Item Weight271 g

Item Width155 mm

Additional Product Features

Country/Region of ManufactureUnited Kingdom

Title_AuthorRoberta Cava

TopicCoping with Illness