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Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery by Sarah Cook (2012, Trade Paperback)
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EUR 44.92
ApproximatelyRM 222.68
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About this product
Product Identifiers
PublisherKogan Page, The Limited
ISBN-100749465301
ISBN-139780749465308
eBay Product ID (ePID)113185019
Product Key Features
Number of Pages208 Pages
LanguageEnglish
Publication NameComplaint Management Excellence : Creating Customer Loyalty Through Service Recovery
Publication Year2012
SubjectBusiness Communication / General, Customer Relations, General
TypeTextbook
AuthorSarah Cook
Subject AreaBusiness & Economics, Philosophy
FormatTrade Paperback
Dimensions
Item Height0 in
Item Weight11.2 oz.
Item Length0.9 in
Item Width0.6 in
Additional Product Features
Intended AudienceCollege Audience
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