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Calming Upset Customers : Staying Effective During Unpleasant Situations by Rebecca Morgan (1996, Trade Paperback)
Juniors Variety Store (9817)
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About this product
Product Identifiers
PublisherCrisp Publications, Incorporated
ISBN-101560523840
ISBN-139781560523840
eBay Product ID (ePID)469964
Product Key Features
Book TitleCalming Upset Customers : Staying Effective During Unpleasant Situations
Number of Pages79 Pages
LanguageEnglish
Publication Year1996
TopicCustomer Relations
IllustratorYes
FeaturesRevised
GenreBusiness & Economics
AuthorRebecca Morgan
Book SeriesFifty-Minute Ser.
FormatTrade Paperback
Dimensions
Item Height0.2 in
Item Weight7.2 Oz
Item Length10 in
Item Width8 in
Additional Product Features
LCCN95-083070
Dewey Edition21
Dewey Decimal658.8/12
Edition DescriptionRevised edition
SynopsisAttention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
LC Classification NumberHF5415.5.M666 1996
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