Picture 1 of 2
Gallery
Picture 1 of 2
Have one to sell?
ManageFirst: - Paperback, by National Restaurant Association - Very Good h
US $35.67
ApproximatelyRM 147.41
Condition:
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
Free USPS Media MailTM.
Located in: Philadelphia, Pennsylvania, United States
Delivery:
Estimated between Fri, 5 Dec and Thu, 11 Dec to 94104
Returns:
30 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Shop with confidence
About this item
Seller assumes all responsibility for this listing.
eBay item number:405859966525
Item specifics
- Condition
- Book Title
- ManageFirst: Customer Service with Answer Sheet
- ISBN
- 9780132179324
About this product
Product Information
This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.
Product Identifiers
Publisher
Pearson Education
ISBN-10
0132179326
ISBN-13
9780132179324
eBay Product ID (ePID)
117302845
Product Key Features
Number of Pages
240 Pages
Publication Name
Managefirst : Customer Service with Answer Sheet
Language
English
Subject
Customer Relations, Industries / Hospitality, Travel & Tourism
Publication Year
2012
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
3.5 Oz
Item Length
3.9 in
Item Width
3.9 in
Additional Product Features
Edition Number
2
Intended Audience
College Audience
Edition Description
Revised Edition
Table of Content
CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE CHAPTER 2: CUSTOMER-CENTRIC SERVICE CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM CHAPTER 4: THE PROFESSIONAL SERVER CHAPTER 5: GREETING AND SEATING CUSTOMERS CHAPTER 6: DINING ROOM SERVICE CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE
Item description from the seller
Popular categories from this store
Seller feedback (265,317)
- e***r (2735)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service
- 7***j (882)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nixon, Vol. 2: The Triumph of a - Paperback, by Ambrose Stephen E. - Good (#405500349955)
- c***e (34)- Feedback left by buyer.Past 6 monthsVerified purchaseThe textbook was better than described. It looks like brand new! The price was appropriate for the type of textbook that it is. The appearance and quality of the textbook was impeccable. The shipping took about 2 weeks to arrive, but the textbook was well worth the wait. Seller packaged my textbook beautifully which ensured that it arrived unharmed and in perfect condition. Excellent seller! I would purchase more items from this seller in the future!Linear Algebra and Its Applications - Paperback, by Lay David C.; - Very Good (#126680792320)
More to explore :
- Reader's Digest Association Nonfiction Paperbacks Books,
- Fiction Paperback Fiction H. A. Rey & Books,
- National Geographic Paperback Textbooks,
- National Geographic Paperbacks Books,
- Fiction Paperback Fiction & H. Rider Haggard Books,
- Paperbacks,
- Paperbacks Books,
- Trade Paperbacks Books,
- Vintage Paperback Books for Children,
- Nonfiction Paperbacks Books
Popular categories from this store
Seller feedback (265,317)
- e***r (2735)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service
- 7***j (882)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.Nixon, Vol. 2: The Triumph of a - Paperback, by Ambrose Stephen E. - Good (#405500349955)
- c***e (34)- Feedback left by buyer.Past 6 monthsVerified purchaseThe textbook was better than described. It looks like brand new! The price was appropriate for the type of textbook that it is. The appearance and quality of the textbook was impeccable. The shipping took about 2 weeks to arrive, but the textbook was well worth the wait. Seller packaged my textbook beautifully which ensured that it arrived unharmed and in perfect condition. Excellent seller! I would purchase more items from this seller in the future!Linear Algebra and Its Applications - Paperback, by Lay David C.; - Very Good (#126680792320)