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Customer-Focus
US $13.14
ApproximatelyRM 55.48
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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Shipping:
Free Standard Shipping.
Located in: Sparks, Nevada, United States
Delivery:
Estimated between Tue, 30 Sep and Mon, 6 Oct to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:403952004598
Item specifics
- Condition
- Book Title
- Customer-Focused Quality
- Publication Date
- 1994-01-01
- Pages
- 273
- ISBN
- 9780131896307
About this product
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
013189630X
ISBN-13
9780131896307
eBay Product ID (ePID)
2309303604
Product Key Features
Number of Pages
288 Pages
Language
English
Publication Name
Customer-Focused Quality : What to Do on Monday Morning
Publication Year
1994
Subject
Total Quality Management, Customer Relations
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.2 in
Item Weight
21.7 Oz
Item Length
9.3 in
Item Width
6.3 in
Additional Product Features
Edition Number
1
Intended Audience
College Audience
LCCN
93-028070
Dewey Edition
20
Illustrated
Yes
Dewey Decimal
658.812
Synopsis
In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase profitability, satisfy the customer, and create a reputation for excellence!
Item description from the seller
Seller feedback (528,125)
- o***o (115)- Feedback left by buyer.Past monthVerified purchaseThanks!
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- Évaluations automatiques eBay- Feedback left by buyer.Past monthCommande terminée - avec suivi et dans les délais
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Seller feedback (528,125)
- o***o (115)- Feedback left by buyer.Past monthVerified purchaseThanks!
- Évaluations automatiques eBay- Feedback left by buyer.Past monthCommande terminée - avec suivi et dans les délais
- Évaluations automatiques eBay- Feedback left by buyer.Past monthCommande terminée - avec suivi et dans les délais