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Knock Your Socks Off Ser.: Managing Knock Your Socks off Service by Ron Zemke...
US $8.00
ApproximatelyRM 33.80
or Best Offer
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages.
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Shipping:
US $7.10 (approx RM 30.00) USPS First Class®.
Located in: Crystal Lake, Illinois, United States
Delivery:
Estimated between Fri, 5 Sep and Fri, 12 Sep to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:394449480647
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN
- 9780814477847
About this product
Product Identifiers
Publisher
Amacom
ISBN-10
0814477844
ISBN-13
9780814477847
eBay Product ID (ePID)
1009122
Product Key Features
Book Title
Managing Knock Your Socks Off Service
Number of Pages
136 Pages
Language
English
Publication Year
1992
Topic
Customer Relations, General
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
12 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
91-048064
Dewey Edition
22
Dewey Decimal
658.8/12
Synopsis
In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die - or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train - and support - employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes." ", "In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die -- or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train -- and support -- employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes."
Item description from the seller
Seller feedback (119)
- a***e (337)- Feedback left by buyer.Past 6 monthsVerified purchaseVitamin perfect condition as described and very fair price!LV-H132-RF Levoit 2-pk True HEPA Replacement Filter (#395737765920)
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- u***n (189)- Feedback left by buyer.Past 6 monthsVerified purchaseExactly as described. Fast shipping.Windex Touch-Up Cleaner Multi Surface Disinfectant- 10 oz GLISTENING CITRUS- NEW (#396403256828)
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Seller feedback (119)
- a***e (337)- Feedback left by buyer.Past 6 monthsVerified purchaseVitamin perfect condition as described and very fair price!LV-H132-RF Levoit 2-pk True HEPA Replacement Filter (#395737765920)
- _***a (14)- Feedback left by buyer.Past 6 monthsVerified purchaseVery good seller! Thanks!Vintage 1990 Dimensions Counted Cross Stitch Hi Gingham And Bows Sampler Rare (#396403206226)
- u***n (189)- Feedback left by buyer.Past 6 monthsVerified purchaseExactly as described. Fast shipping.Windex Touch-Up Cleaner Multi Surface Disinfectant- 10 oz GLISTENING CITRUS- NEW (#396403256828)