Picture 1 of 7
Gallery
Picture 1 of 7
Have one to sell?
Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary HC
US $9.99
ApproximatelyRM 42.26
or Best Offer
Condition:
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Shipping:
US $4.47 (approx RM 18.91) USPS Media MailTM.
Located in: Box Elder, South Dakota, United States
Delivery:
Estimated between Sat, 25 Oct and Thu, 30 Oct to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:389124108435
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN
- 9780071477840
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071477845
ISBN-13
9780071477840
eBay Product ID (ePID)
53851843
Product Key Features
Book Title
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Number of Pages
224 Pages
Language
English
Topic
Training, Marketing / General, Industries / Retailing, Personal Success
Publication Year
2006
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
13.7 Oz
Item Length
8.4 in
Item Width
5.7 in
Additional Product Features
Intended Audience
Trade
LCCN
2006-016788
TitleLeading
The
Table Of Content
Principle 1: Make It Your Own Principle 2: Everything Matters Principle 3: Surprise and Delight Principle 4: Embrace Resistance Principle 5: Leave Your Mark
Synopsis
WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best- The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas., WAKE UP AND SMELL THE SUCCESS You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best- The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
LC Classification Number
HD9199.U54S736 2006
Item description from the seller
Seller feedback (741)
- n***o (154)- Feedback left by buyer.Past 6 monthsVerified purchaseAs described, shipping was good. Packaged well. Great price. I will keep an eye on your items for possible future purchases, Thank you!!
- m***i (1078)- Feedback left by buyer.Past 6 monthsVerified purchaseItem as described, fair pricing, good communication, smooth transaction, great seller!
- e***c (771)- Feedback left by buyer.Past monthVerified purchaseGreat item, fast shipping, as described, good value. Packaged beautifully!
More to explore :
Seller feedback (741)
- n***o (154)- Feedback left by buyer.Past 6 monthsVerified purchaseAs described, shipping was good. Packaged well. Great price. I will keep an eye on your items for possible future purchases, Thank you!!
- m***i (1078)- Feedback left by buyer.Past 6 monthsVerified purchaseItem as described, fair pricing, good communication, smooth transaction, great seller!
- e***c (771)- Feedback left by buyer.Past monthVerified purchaseGreat item, fast shipping, as described, good value. Packaged beautifully!