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Handbook of Human Resource Management in the Tourism and Hospitality Industri...
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Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Handbook of Human Resource Management in the Tourism and Hospital
- ISBN
- 9781789905281
- Subject Area
- Business & Economics
- Publication Name
- Handbook of Human Resource Management in the Tourism and Hospitality Industries
- Publisher
- Elgar Publishing, Incorporated, Edward
- Item Length
- 9.1 in
- Subject
- Human Resources & Personnel Management, Référence, Industries / Hospitality, Travel & Tourism
- Publication Year
- 2019
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 1 in
- Item Weight
- 24.2 Oz
- Item Width
- 6.5 in
- Number of Pages
- 448 Pages
About this product
Product Identifiers
Publisher
Elgar Publishing, Incorporated, Edward
ISBN-10
1789905281
ISBN-13
9781789905281
eBay Product ID (ePID)
2309768761
Product Key Features
Number of Pages
448 Pages
Publication Name
Handbook of Human Resource Management in the Tourism and Hospitality Industries
Language
English
Subject
Human Resources & Personnel Management, Référence, Industries / Hospitality, Travel & Tourism
Publication Year
2019
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
1 in
Item Weight
24.2 Oz
Item Length
9.1 in
Item Width
6.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
Dewey Edition
23
Reviews
'The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.'
Dewey Decimal
338.4/791/0683
Table Of Content
Contents:Part I Setting the stage1. Human resource management in the hospitality and tourism sectorRonald J. Burke2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growthJulia Christensen HughesPart II Developing a service quality culture3. A motivated workforce: the shifting factors that drive people to work in the hospitality industryWilliam C. Murray4. The talent agenda in hospitality and tourismWilliam J. Pallett5. How to develop hotel brand internalization among hotel employeesCatherine Cheung and Tom Baum6. Leadership in hospitality organizations: Achieving competitive advantageRonald J. BurkePart III Developing human capital7. Evolving conceptions of talent management: A roadmap for hospitality and tourismJulia Christensen Hughes and William C. Murray8. Jobs for the girls? Women's employment and career progression in the hospitality industryShelagh Mooney9. Ageism and age discrimination in hospitality employment: Issues, challenges and remediesAndrew JenkinsPart IV Critical employee and organization outcomes10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practiceJulia Christensen Hughes11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes12. Security and safety: An internal customer perspectiveAlfred Ogle13. Gender differences in burnout perceptions: The case of hotel employeesDerya Kara and Muzaffer Uysal Part V Human Resource management initiatives14. Diversity training in the hospitality and tourism industryJuan M. Madera, Camille E. Kapoor and Lindsey Lee15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Hélène Budworth16. Benefits of workplace learning in hospitality organizationsRonald J. Burke17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao WangIndex
Synopsis
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today., The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include; strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees. Contriibutors include: T. Baum, M.-H. Budworth, R.J. Burke, C. Cheung, J. Christensen-Hughes, A. Jenkins, C.E. Kapoor, D. Kara, L. Lee, J.M. Madera, S. Mann, S. Mooney, W.C. Murray, A. Ogle, W. Pallett, T.-W. Tang, Y.-Y. Tang, M. Uysal, M.C.-H. Wang, T.C. Wang, The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today. Leading international scholars examine how hospitality and tourism businesses succeed through a consistently high level of service, particularly through the attitudes and behaviours of front-line employees to positively impact upon guest satisfaction and improve intention to return. Against this background, chapters analyse the myriad of reasons the industry struggles to attract and retain quality employees, including long and unsocial hours, non-competitive pay and unsophisticated management practices. Offering a thorough review of these human resource challenges through employee focus groups, in-depth interviews and surveys, this Handbook offers evidence-informed recommendations for their resolution. These include: strategies and tactics associated with brand internalisation, talent management, engagement, high-performance practices, learning and leadership development. Practical and engaging, this Handbook will be of interest to students and scholars researching hospitality and tourism from a business management perspective. Senior hospitality leaders will also benefit from the ideas herein, gaining competitive advantage by creating and supporting highly engaged and effective employees.
LC Classification Number
TX911.3.P4
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