Picture 1 of 1
Picture 1 of 1
The Value Profit Chain: Treat Employees Like Customers and Customers Like Empl,
GBP 3.28
ApproximatelyRM 18.32
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
2 available
Postage:
GBP 8.99 (approx RM 50.20) Standard Int'l Postage.
Located in: South East, United Kingdom
Delivery:
Estimated between Thu, 26 Sep and Tue, 8 Oct to 43230
Returns:
30 days return. Buyer pays for return shipping.
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eBay item number:383695814051
Item specifics
- Condition
- Title
- The Value Profit Chain: Treat Employees Like Customers and Custo
- ISBN
- 9780743225694
- EAN
- 9780743225694
- Publication Year
- 2003
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Value Profit Chain: Treat Employees like Customers and Customers like Employees
- Item Height
- 229 mm
- Publisher
- Simon & Schuster
- Subject
- Business
- Item Weight
- 569 g
- Item Width
- 152 mm
- Number of Pages
- 400 Pages
About this product
Product Information
From the authors of THE SERVICE PROFIT CHAIN comes the culmination of twenty-eight years of groundbreaking research - a revolutionary framework that will enable any company to achieve superior profit and growth. Drawing on research at the Harvard Business School dating back to 1974, Heskett, Sasser, and Schlesinger demonstrate how any company - whether manufacturing or service firm, profit or not-for-profit-- can achieve outstanding profit and growth by adopting their revolutionary organising framework, the Value Profit Chain. Building on research in more than 200 large corporations, they show how a quantifiable set of relationships exists between the loyalty, trust, and satisfaction of customers, employees, partners, and investors that is linked to profit and growth. The authors introduce a number of helpful concepts, including the performance trinity, the starting point for changing the organisation, and the strategic value vision, which will enable any manager to build more focused operations and results-oriented management capabilities. Of particular significance is a simple but powerful concept they call the value exchange : what a company gets in return for its efforts to relate to customers, employees, partners, and investors. Written in clear non-technical prose, The Value Profit Chain will be received as a tour de force: timely, relevant, and essential reading.
Product Identifiers
Publisher
Simon & Schuster
ISBN-13
9780743225694
eBay Product ID (ePID)
88542340
Product Key Features
Number of Pages
400 Pages
Language
English
Publication Name
The Value Profit Chain: Treat Employees like Customers and Customers like Employees
Publication Year
2003
Subject
Business
Type
Textbook
Format
Hardcover
Dimensions
Item Height
229 mm
Item Weight
569 g
Item Width
152 mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 724 4981 18
Seller feedback (1,305,543)
- 3***k (465)- Feedback left by buyer.Past monthVerified purchaseQuick delivery, item as described. Thank you
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