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Lean Six Sigma for Service: How to Use Lean ... by George, Michael L. 0071418210
FREE US DELIVERY | ISBN: 0071418210 | Quality Books
US $11.68
ApproximatelyRM 49.36
Condition:
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
More than 10 available1 sold
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Located in: Florida, United States
Delivery:
Estimated between Mon, 15 Sep and Mon, 22 Sep to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
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eBay item number:382294842144
Item specifics
- Condition
- ISBN
- 0071418210
- EAN
- 9780071418218
- Date of Publication
- 2003-07-16
- Release Title
- Lean Six Sigma for Service: How to Use Lean Speed and Six Sigm...
- Artist
- George, Michael L.
- Brand
- N/A
- Colour
- N/A
- Book Title
- Lean Six Sigma for Service: How to Use Lean Speed and Six Sigm...
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071418210
ISBN-13
9780071418218
eBay Product ID (ePID)
2367332
Product Key Features
Number of Pages
400 Pages
Language
English
Publication Name
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Publication Year
2003
Subject
Training, Industries / Service, Quality Control
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.1 in
Item Weight
24.9 Oz
Item Length
9.2 in
Item Width
6.4 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
2003-273337
Illustrated
Yes
Synopsis
Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process., Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
LC Classification Number
TS156
Item description from the seller
Seller business information
VAT number: GB 922696893
Seller feedback (1,568,642)
- 9***9 (1981)- Feedback left by buyer.Past monthVerified purchaseGood Condition! Well Pack! Thank you!
- 5***5 (9)- Feedback left by buyer.Past monthVerified purchaseThanks. The delivering was successful made it on time the screen is perfectly qualified. Condition is good. No scratches. Good appearances and most value.
- t***5 (2097)- Feedback left by buyer.Past monthVerified purchaseEXCELLENT EBAYER 😁 👍
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Seller feedback (1,568,642)
- 9***9 (1981)- Feedback left by buyer.Past monthVerified purchaseGood Condition! Well Pack! Thank you!
- 5***5 (9)- Feedback left by buyer.Past monthVerified purchaseThanks. The delivering was successful made it on time the screen is perfectly qualified. Condition is good. No scratches. Good appearances and most value.
- t***5 (2097)- Feedback left by buyer.Past monthVerified purchaseEXCELLENT EBAYER 😁 👍