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Blake Morgan~THE 8 LAWS...~SIGNED 1ST/DJ~NICE COPY
US $24.95
ApproximatelyRM 104.92
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Condition:
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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US $1.99 (approx RM 8.37) USPS Media MailTM.
Located in: Mill Valley, California, United States
Delivery:
Estimated between Fri, 12 Sep and Mon, 15 Sep to 94104
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eBay item number:365851330289
Item specifics
- Condition
- ISBN
- 9781400245956
About this product
Product Identifiers
Publisher
HarperCollins Leadership
ISBN-10
1400245958
ISBN-13
9781400245956
eBay Product ID (ePID)
9069276382
Product Key Features
Book Title
8 Laws of Customer-Focused Leadership : New Rules for Building a Business Around Today's Customer
Number of Pages
256 Pages
Language
English
Topic
Leadership, Customer Relations, Workplace Culture
Publication Year
2024
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
13.6 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
TitleLeading
The
Dewey Decimal
658.8
Synopsis
Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organization's DNA., A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization's potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how: C.reate a customer experience mindset. eX.ceed longterm profit expectations by focusing on both short term and long term profits. L.ay out your customer experience strategy creation and stick to it. E.mbark on your 90 day get started plan. A.nticipate the future by being a customer experience futurist. D.on't forget that employees are customers too. E.valuate success and measure what can be measured. R.eaffirm the priority - keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
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