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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Compa
GBP 26.49
ApproximatelyRM 147.31
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Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages.
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eBay item number:364635637478
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN-13
- 9781422173350
- Book Title
- The Ultimate Question 2.0 (Revised and Expanded Edition)
- ISBN
- 9781422173350
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
- Item Height
- 234 mm
- Publisher
- Harvard Business Review Press
- Subject
- Management
- Item Weight
- 524 g
- Item Width
- 155 mm
- Number of Pages
- 304 Pages
About this product
Product Information
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you generate a vital metric: your Net Promoter Score. In the five years since the book was published, Net Promoter has transformed companies large and small, across industries and sectors. Far more than a metric, it constitutes a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results.
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-13
9781422173350
eBay Product ID (ePID)
110593325
Product Key Features
Number of Pages
304 Pages
Language
English
Publication Name
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Publication Year
2011
Subject
Management
Type
Textbook
Format
Hardcover
Dimensions
Item Height
234 mm
Item Weight
524 g
Item Width
155 mm
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 324767388
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