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Quality Management for Organizational Excellence : Introduction to Total Quality
US $39.89
ApproximatelyRM 164.41
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US $5.97 (approx RM 24.61) USPS Media MailTM.
Located in: Anderson, South Carolina, United States
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Estimated between Tue, 9 Dec and Mon, 15 Dec to 94104
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About this item
Seller assumes all responsibility for this listing.
eBay item number:336280002661
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- ISBN
- 9780133791853
About this product
Product Identifiers
Publisher
Pearson Education
ISBN-10
0133791858
ISBN-13
9780133791853
eBay Product ID (ePID)
221501502
Product Key Features
Number of Pages
448 Pages
Publication Name
Quality Management for Organizational Excellence : Introduction to Total Quality
Language
English
Subject
Total Quality Management, Quality Control
Publication Year
2015
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.8 in
Item Weight
39.6 Oz
Item Length
10.9 in
Item Width
8.7 in
Additional Product Features
Edition Number
8
Intended Audience
College Audience
LCCN
2015-009803
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.4/013
Table Of Content
I PHILOSOPHY AND CONCEPTS 1 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 3 2. Quality and Global Competitiveness 21 3. Strategic Management: Planning and Execution for Competitive Advantage 36 4. Quality Management, Ethics, and Corporate Social Responsibility 53 5. Partnering and Strategic Alliances 68 6. Quality Culture: Changing Hearts, Minds, and Attitudes 82 7. Customer Satisfaction, Retention, and Loyalty 96 8. Employee Empowerment 113 9. Leadership and Change 124 10. Team Building and Teamwork 147 11. Effective Communication 165 12. Education and Training 184 13. Overcoming Politics, Negativity, and Conflict in the Workplace 208 14. ISO 9000 and Total Quality: The Relationship 232 II TOOLS AND TECHNIQUES 243 15. Overview of Total Quality Tools 245 16. Problem Solving and Decision Making 279 17. Quality Function Deployment 296 18. Optimizing and Controlling Processes through Statistical Process Control 312 19. Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More 341 20. Benchmarking 369 21. Just-in-Time/Lean Manufacturing (JIT/Lean) 384 22. Implementing Total Quality Management 417 Index 443 ¿
Synopsis
A comprehensive, practical look at how to become an effective quality manager and decision maker with a focus on improving the quality of people, processes, products, and the work environment on a continual basis. KEY TOPICS: The Total Quality Approach to Quality Management: Achieving Organizational Excellence; Quality and Global Competitiveness; Strategic Management: Planning and Execution for Competitive Advantage; Quality Management, Ethics, and Corporate Social Responsibility; Partnering and Strategic Alliances; Quality Culture: Changing Hearts, Minds, and Attitudes; Customer Satisfaction, Retention, and Loyalty; Employee Empowerment; Leadership and Change; Team Building and Teamwork; Effective Communication; Education and Training; Overcoming Politics, Negativity, and Conflict in the Workplace; ISO 9000 and Total Quality: The Relationship; Overview of Total Quality Tools; Problem Solving and Decision Making; Quality Function Deployment; Optimizing and Controlling Processes through Statistical Process Control; Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More; Benchmarking; Just-in-Time/Lean Manufacturing (JIT/Lean); Implementing Total Quality Management MARKET Quality Management for Organizational Excellence is ideal for current and future quality managers and decision makers., For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork packa≥ updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC., For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC. ", For courses in quality management, quality engineering, quality technology, and continuous process improvement in universities, colleges, community colleges, and corporate environments A comprehensive, practical look at how to become an effective quality manager and decision maker focused on improving the quality of people, processes, products, and the work environment on a continual basis Current and future quality managers and decision makers gain the knowledge and skills they need to achieve organizational excellence. With a focus on continually developing the quality of people, processes, products, and the work environment, it covers all pertinent quality-related topics, including: an overview of quality, quality and global competitiveness, strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee empowerment, leadership and change management, team building and teamwork, education and training for quality, overcoming internal politics and conflict, quality tools, problem solving and decision making, quality function deployment, statistical process control, continual improvement methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean manufacturing, and implementing quality. The new edition features an improved artwork package; updated critical-thinking activities; and new material on managing quality in the supply chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.
LC Classification Number
HD62.15
Item description from the seller
Seller feedback (1,611)
- 1***t (930)- Feedback left by buyer.Past monthVerified purchaseVery Fast Shipping!! Great price!! Very well-packed and exactly as described. Excellent seller
- s***i (34)- Feedback left by buyer.Past 6 monthsVerified purchaseWas unable to contact the seller to resolve my issue (eBay message “that page is not available”). Prior to buying I asked this seller if this was a remainder and reply was they did not know what that meant. I clearly explained what it meant. The seller stated in their message “they witnessed no such sign of it being a remainder”) item arrived and sure enough it is a remainder - the only photo not in the original listing would have identified that. Will not use again or recommend this seller.Reply from: georgeprincesul- Feedback replied by seller georgeprincesul.- Feedback replied by seller georgeprincesul.I really cannot believe that you have the gall to leave me Negative feedback after all i did to assist and help you. I patiently answered ALL your questions and all your inquiries prior to your purchasing the book, and was 1000% honest about everything. I did absolutely EVERYTHING I could to assist and help you; and the next thing i know, you have left me negative feedback. Shame! Some people simply cannot be pleased, no matter what you do or how hard you try.
- g***2 (516)- Feedback left by buyer.Past monthVerified purchaseOutstanding purchase! Excellent price/packaging and delivery. Super eBay seller you can trust with your business. Highly recommended...
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