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Customer Service Skills for Success by Robert W. Lucas (2008, Paperback)
Condition:
“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
Postage:
Located in: Alachua, Florida, United States
Delivery:
Estimated between Tue, 18 Jun and Fri, 21 Jun to 43230
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:325888530197
Item specifics
- Condition
- Good
- Seller Notes
- “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
- ISBN
- 9780073545448
- Subject Area
- Business & Economics
- Publication Name
- Customer Service Skills for Success
- Item Length
- 9.9 in
- Publisher
- McGraw-Hill Higher Education
- Subject
- Customer Relations
- Publication Year
- 2008
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.5 in
- Item Width
- 8 in
- Item Weight
- 19.9 Oz
- Number of Pages
- 320 Pages
About this product
Product Information
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Product Identifiers
Publisher
McGraw-Hill Higher Education
ISBN-10
0073545449
ISBN-13
9780073545448
eBay Product ID (ePID)
63848738
Product Key Features
Publication Name
Customer Service Skills for Success
Format
Trade Paperback
Language
English
Subject
Customer Relations
Publication Year
2008
Type
Textbook
Subject Area
Business & Economics
Number of Pages
320 Pages
Dimensions
Item Length
9.9 in
Item Height
0.5 in
Item Width
8 in
Item Weight
19.9 Oz
Additional Product Features
Edition Number
4
LCCN
2007-045960
Lc Classification Number
Hf5415.5.L83 2009
Copyright Date
2009
Target Audience
College Audience
Dewey Decimal
658.8/12
Dewey Edition
23
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:325888530197
Postage and handling
Item location:
Alachua, Florida, United States
Post to:
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Excludes:
American Samoa, Barbados, Belarus, British Virgin Islands, Comoros, Cook Islands, Dominica, Falkland Islands (Islas Malvinas), French Guiana, French Polynesia, Guadeloupe, Guam, Guernsey, Iraq, Jersey, Libya, Marshall Islands, Martinique, Mayotte, Micronesia, Netherlands Antilles, New Caledonia, Niue, Palau, Puerto Rico, Reunion, Russian Federation, Saint Helena, Saint Pierre and Miquelon, Somalia, Svalbard and Jan Mayen, Tuvalu, Ukraine, Venezuela, Virgin Islands (U.S.), Western Sahara
| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Postage (USPS Media MailTM) | Estimated between Tue, 18 Jun and Fri, 21 Jun to 43230 |
| Handling time |
|---|
| Will usually post within 2 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales Tax for an item #325888530197
Sales Tax for an item #325888530197
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
|---|
Return policy
| After receiving the item, contact seller within | Refund will be given as |
|---|---|
| 14 days | Money Back |
The buyer is responsible for return postage costs.
Seller feedback (452)
u***a (144)- Feedback left by buyer.
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Good condition and excellent price. Thank you.
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