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Azlan Raj Richard Lees Shift (Hardback)
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eBay item number:315350381883
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Book Title
- Shift
- Publication Name
- Shift : Transform Motion Into Progress in Business
- Title
- Shift
- Subtitle
- Transform Motion into Progress in Business
- Format
- Hardcover
- EAN
- 9781119810148
- ISBN
- 9781119810148
- Publisher
- Wiley & Sons, Incorporated, John
- Genre
- Business & Finance
- Release Year
- 2022
- Release Date
- 27/01/2022
- Language
- English
- Country/Region of Manufacture
- US
- Item Height
- 1.1in
- Item Length
- 9.1in
- Item Width
- 6.3in
- Item Weight
- 20.8 Oz
- Publication Year
- 2022
- Type
- Textbook
- Number of Pages
- 304 Pages
About this product
Product Information
Understand what's required to deliver top-of-the-line customer experiences As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach. In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition. The authors link three key themes--a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace--and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving. A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1119810140
ISBN-13
9781119810148
eBay Product ID (ePID)
17050087401
Product Key Features
Publication Name
Shift : Transform Motion Into Progress in Business
Format
Hardcover
Language
English
Publication Year
2022
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Length
9.1in
Item Height
1.1in
Item Width
6.3in
Item Weight
20.8 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.L438 2022
Table of Content
Foreword vii Acknowledgments xi Introduction: Rocking Horses Don't Belong in Boardrooms 1 Part One Principal 13 1 The Peppered Moth 17 2 The Chicken KPI 31 3 The Queen's Gambit 59 Part Two The Crew 103 4 Make Every Shot Count 107 5 Row the Boat in Time 141 Part Three The Season 169 6 Turn Headwinds into Tailwinds 173 7 It Will Rain on Your Parade 195 8 Go for the Albatross 235 Conclusion 265 Epilogue 271 About the Authors 279 Index 285
Copyright Date
2022
Topic
Consumer Behavior, Commerce, Management Science, Organizational Development
Lccn
2021-042852
Dewey Decimal
658.812
Intended Audience
Scholarly & Professional
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
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eBay item number:315350381883
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Item location:
60502, United States
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If you like the band Kansas you will like this cd