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Raving Fans: A Revolutionary Approach To Customer Service
US $4.17
ApproximatelyRM 17.61
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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Free Standard Shipping.
Located in: Little Falls, New Jersey, United States
Delivery:
Estimated between Fri, 17 Oct and Thu, 23 Oct to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:306264287777
Item specifics
- Condition
- Release Year
- 1993
- ISBN
- 9780688123161
About this product
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Organizational Behavior, Customer Relations, Management
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
Item description from the seller
Seller feedback (219,620)
- b***b (252)- Feedback left by buyer.Past monthVerified purchaseGreat book! Thank you for fast shipping!
- a***t (2596)- Feedback left by buyer.Past monthVerified purchaseGreat quality; as described and in very good condition - a true great value. This transaction was smooth in every aspect from beginning (committing to buy) through the end (safe arrival). Communication was exceptional. A+
- Automatyczna opinia eBay- Feedback left by buyer.Past monthZamówienie zostało dostarczone na czas bez problemów
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Seller feedback (219,620)
- b***b (252)- Feedback left by buyer.Past monthVerified purchaseGreat book! Thank you for fast shipping!
- a***t (2596)- Feedback left by buyer.Past monthVerified purchaseGreat quality; as described and in very good condition - a true great value. This transaction was smooth in every aspect from beginning (committing to buy) through the end (safe arrival). Communication was exceptional. A+
- Automatyczna opinia eBay- Feedback left by buyer.Past monthZamówienie zostało dostarczone na czas bez problemów