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Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict by...
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Condition:
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A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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US $4.00 (approx RM 16.95) USPS Media MailTM.
Located in: Mobile, Alabama, United States
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eBay item number:305745494837
Item specifics
- Condition
- ISBN
- 9781555421250
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1555421253
ISBN-13
9781555421250
eBay Product ID (ePID)
926516
Product Key Features
Number of Pages
232 Pages
Publication Name
Getting Disputes Resolved : Designing Systems to Cut the Costs of Conflict
Language
English
Subject
Communication Studies, General
Publication Year
1988
Type
Textbook
Subject Area
Language Arts & Disciplines, Psychology
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
16.4 Oz
Item Length
9.3 in
Item Width
6.3 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
88-042805
Dewey Edition
19
Illustrated
Yes
Dewey Decimal
331.89
Table Of Content
UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.Three Approaches to Resolving Disputes: Interests, Rights, and Power.Diagnosing the Existing Dispute Resolution System.Designing an Effective Dispute Resolution System.Making the System Work: Involving the Disputing Parties.BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY.Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines.Designing an industry's Problems: Wildcat Strikes in the Coal Mines.Cutting Dispute Costs for an Industry: The Grievance Mediation Program.Conlusion: The promise of Dispute Systems Design.Appendix: Model Rules for Grievance Mediation in the Coal Industry.
Synopsis
Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise., The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.
LC Classification Number
HD6971
Item description from the seller
Seller feedback (3,891)
- o***e (279)- Feedback left by buyer.Past monthVerified purchaseGreat seller, A+++
- 9***o (280)- Feedback left by buyer.Past monthVerified purchasePackaged really well and was as described. Makes an excellent addition to my collection!! A+++ Thank you!!
- k***r (691)- Feedback left by buyer.Past monthVerified purchaseThank you
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Seller feedback (3,891)
- o***e (279)- Feedback left by buyer.Past monthVerified purchaseGreat seller, A+++
- 9***o (280)- Feedback left by buyer.Past monthVerified purchasePackaged really well and was as described. Makes an excellent addition to my collection!! A+++ Thank you!!
- k***r (691)- Feedback left by buyer.Past monthVerified purchaseThank you