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The Call Center Handbook: The Complete ... by Dawson, Keith Paperback / softback
FREE US DELIVERY | ISBN: 1578203058 | Quality Books
US $8.17
ApproximatelyRM 34.67
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages.
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Located in: Florida, United States
Delivery:
Estimated between Mon, 11 Aug and Mon, 18 Aug to 94104
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30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
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eBay item number:304854343894
Item specifics
- Condition
- ISBN
- 1578203058
- EAN
- 9781578203055
- Date of Publication
- 2003-11-20
- Release Title
- The Call Center Handbook: The Complete Guide to Starting, Runn...
- Artist
- Dawson, Keith
- Brand
- N/A
- Colour
- N/A
- Book Title
- The Call Center Handbook: The Complete Guide to Starting, Runn...
About this product
Product Identifiers
Publisher
CRC Press LLC
ISBN-10
1578203058
ISBN-13
9781578203055
eBay Product ID (ePID)
4514192
Product Key Features
Number of Pages
283 Pages
Language
English
Publication Name
Call Center Handbook : the Complete Guide to Starting, Running and Improving Your Call Center
Publication Year
2003
Subject
Customer Relations, Higher, Telecommunications
Type
Textbook
Subject Area
Technology & Engineering, Education, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.7 in
Item Weight
14.6 Oz
Item Length
6 in
Item Width
9 in
Additional Product Features
Edition Number
4
Intended Audience
College Audience
LCCN
2004-274179
Dewey Edition
22
TitleLeading
The
Illustrated
Yes
Dewey Decimal
338.4738464068
Edition Description
Revised edition,Handbook (Instructor's),New Edition
Synopsis
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im, This is the most complete and authoritative guide to the essentials of establishing and operating an efficient call center.
LC Classification Number
HE8788
Item description from the seller
Seller business information
VAT number: GB 922696893
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- b***g (146)- Feedback left by buyer.Past monthVerified purchaseGreat seller! Item arrived on time and as described! Very good!
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- y***y (620)- Feedback left by buyer.Past monthVerified purchaseAs described
Seller feedback (1,559,063)
- b***g (146)- Feedback left by buyer.Past monthVerified purchaseGreat seller! Item arrived on time and as described! Very good!
- s***s (321)- Feedback left by buyer.Past monthVerified purchaseThank you!
- y***y (620)- Feedback left by buyer.Past monthVerified purchaseAs described