Picture 1 of 1
IT Services: Costs, Metrics, Benchmarking, and Marketing (Enter .9780130191953
Condition:
2 available
Postage:
Located in: South East, United Kingdom
Delivery:
Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller information
- 99.1% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:295468178488
Item specifics
- Condition
- Title
- IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterp
- ISBN
- 9780130191953
- Publication Year
- 2000
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- It Services: Costs, Metrics, Benchmarking and Marketing
- Item Height
- 184mm
- Publisher
- Pearson Education (Us)
- Item Width
- 242mm
- Subject
- Business
- Item Weight
- 526g
- Number of Pages
- 208 Pages
About this product
Product Information
1919E-7 Unleashing the Power of Integrated Service Delivery Harris Kern's Enterprise Computing Institute Solutions for IT Professionals Delighting IT customers: the real-world, start-to-finish guide IT Services is the first 100 per cent customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and stretch goals that achieve clear business benefits-and then transform those goals into reality. * Proven results, benchmarks, and case studies - not just theory! * Linking goal-setting, process development, and metrics to the goals of the enterprise - step-by-step * Gaining buy-in from management, internal customers, and external suppliers * Building stable, predictable and cost-effective application support infrastructures * Structuring support services for maximum effectiveness Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT customers who need to know what they can expect from their technology professionals.
Product Identifiers
Publisher
Pearson Education (Us)
ISBN-13
9780130191953
eBay Product ID (ePID)
89684801
Product Key Features
Publication Name
It Services: Costs, Metrics, Benchmarking and Marketing
Format
Hardcover
Language
English
Subject
Business
Publication Year
2000
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
184mm
Item Width
242mm
Item Weight
526g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 724498118
Seller assumes all responsibility for this listing.
eBay item number:295468178488
Postage and handling
Item location:
South East, United Kingdom
Post to:
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Islas Malvinas), Finland, France, French Guiana, French Polynesia, Gabon Republic, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Austria, Germany, Libya, Nauru, Russian Federation, Somalia, Switzerland, Ukraine, Yemen
| Postage and handling | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| GBP 8.99 (approx RM 53.96) | GBP 8.99 (approx RM 53.96) | United States | Standard Postage (Standard Int'l Postage) |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales Tax for an item #295468178488
Sales Tax for an item #295468178488
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
|---|
Return policy
| After receiving the item, contact seller within |
|---|
| 30 days |
The buyer is responsible for return postage costs.
Seller feedback (2,863,224)
3***g (79)- Feedback left by buyer.
Past month
Verified purchase
Absolutely brilliant read. I watched the series first and now, when I'm reading, I can place all of the characters and see some of the scenes happening.
k***r (1656)- Feedback left by buyer.
Past month
Verified purchase
Great item as described
d***y (649)- Feedback left by buyer.
Past month
Verified purchase
NOT THE BOOK I WAS LOOKING FOR . AS I LIVED IN MIDDLESBROUGH IN CANON STREET IN 1960. IF YOU HAVE ANY BOOKS ON BYGONE DAYS PLEASE LET ME KNOW. THANK YOU.
More to explore :
- Marketing Textbooks,
- Marketing Textbook Textbooks,
- Marketing Textbooks in English,
- Marketing Paperback Textbooks,
- Marketing Hardcover Textbooks,
- Marketing Dictionaries & Reference Books,
- Marketing Nonfiction Fiction & Nonfiction Books,
- Marketing Dictionaries & Reference Books in English,
- Hardcover Illustrated Nonfiction Marketing Signed Books,
- Marketing 2000-2009 Publication Year Textbooks