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The Ultimate Question 2.0 : How Net Promoter Companies Thrive Fred Reichheld
US $8.99
ApproximatelyRM 38.46
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Condition:
Brand New
An item that has never been opened or removed from the manufacturer’s sealing. Item is in original shrink wrap.
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Shipping:
US $4.47 (approx RM 19.12) USPS Media MailTM.
Located in: Swatara, Minnesota, United States
Delivery:
Estimated between Wed, 6 Aug and Tue, 12 Aug to 94104
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30 days return. Seller pays for return shipping.
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eBay item number:283705417092
Item specifics
- Condition
- ISBN
- 9781596597624
- EAN
- 9781596597624
About this product
Product Information
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:* Defines the fundamental concept of Net Promoter, explaining its connection to your com
Product Identifiers
Publisher
Ascent Audio
ISBN-10
1596597623
ISBN-13
9781596597624
eBay Product ID (ePID)
109129612
Product Key Features
Publication Year
2011
Topic
Marketing / General, Customer Relations, General
Book Title
Ultimate Question 2. 0 : How Net Promoter Companies Thrive in a Customer-Driven World
Language
English
Genre
Business & Economics
Format
Compact Disc
Dimensions
Item Height
1.1in
Item Length
5.3in
Item Weight
8 Oz
Item Width
6.4in
Additional Product Features
Intended Audience
Trade
Number of Volumes
7 Vols.
Edition Description
Unabridged Edition,Revised Edition,Expanded
Narrated by
Dixon, Walter
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Seller feedback (1,752)
- e***a (74)- Feedback left by buyer.Past monthVerified purchaseIt came on time great condition good quality Great value and a very pleasing appearance. I am very happy with my purchase.
- 4***r (10412)- Feedback left by buyer.Past monthVerified purchasenice magazine thanks
- l***n- Feedback left by buyer.Past monthVerified purchaseNew, sealed, region one DVD. Good standard definition disc. The DVD came exquisitely wrapped for ultimate protection while in transit with USPS.
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