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Everything on the Line Calming and de-escalation of Aggressive and Mentally Ill
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Located in: Nevada City, California, United States
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Estimated between Wed, 19 Nov and Fri, 21 Nov to 94104
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eBay item number:226664896855
Item specifics
- Condition
- ISBN
- 9780982376249
About this product
Product Identifiers
Publisher
Edgework: Crisis Intervention Resources Pllc
ISBN-10
0982376243
ISBN-13
9780982376249
eBay Product ID (ePID)
120648677
Product Key Features
Number of Pages
232 Pages
Publication Name
Everything on the Line : Calming and de-escalation of Aggressive and Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
Language
English
Subject
General
Publication Year
2011
Type
Textbook
Subject Area
Social Science, Psychology
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Length
11 in
Item Width
8.5 in
Additional Product Features
Intended Audience
Scholarly & Professional
Illustrated
Yes
Synopsis
Individuals suffering from psychiatric or substance use disor- ders sometimes display any one of a number of frightening behaviors: ver- bal outbursts, physical threats and even violence. Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumula- tive experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can assist in keeping first responders, callers and other mem- bers of the public safe, while functioning at the highest level of professionalism. Amdur's approach is based on behavior rather than diagnosis. The first section of this book dis- cusses general principals required to prepare an emergency dispatch center for calls from emo- tionally disturbed individuals, as well as threat assessment: how to acquire essential information necessary to prepare first responders for any potential risk at the scene. In the second major section of the book, he focuses on us: what we can do to achieve a state of integrity and powerful calm. Rather than abstract pronouncements, he offers specific strate- gies, including a method of breathing for the purpose of maintaining a one's own center in crisis situations. He then moves on to the heart of the book, discussing specific behaviors ranging from confu- sion and obsessive concerns to psychosis, mania and acute disorganization. In one very impor- tant section, he discusses interactions with anti-social and psychopathic individuals, people who present a danger to the psychological and physical well-being of anyone with whom they come in contact. He moves on to suicidal callers, and then how to de-escalate aggressive and chaotic callers once a crisis begins. Given the ever-present concern for "suicide-by-cop," these two subjects are inextricably intertwined. Amdur elucidates the various motivations that drive aggression and further delineates the different types of aggression that result. De-escalation tactics are specific one learns how to immediately recognize what mode of aggression the person is displaying, and then, one can quickly and effectively implement the de-escalation tactics that are best suited to deal with the aggression one is facing. The final sections of the book offer a macroscopic view: how to establish and maintain a culture of safety both within your agency and your personal life. The likelihood that one will have to use de-escalation skills or other self-protective strategies is far diminished when such a culture of safety is in place.
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- s***h (297)- Feedback left by buyer.Past 6 monthsVerified purchase100+ year old book, in excellent condition and exactly as described. Excellent transaction. Shiping was immediate and received 4 days after ordering. Packaging was first rate. I highly recommend this seller and will do business again.hYoung Americans in Japan Edward Greey Jewett Family Oto Nambo Vintage 1899 hc (#226303767901)
- n***n (2847)- Feedback left by buyer.Past monthVerified purchaseThis is my first time doing business with this seller, but it will not be my last. Magazine was in great condition, packaged securely so that it stayed that way and delivered quickly. All at a more than fair price. I highly recommend this seller!
- m***f (29)- Feedback left by buyer.Past monthVerified purchaseShipping was quick and easy. Packaging was well done. The book looked exactly like the photos posted. A rare find at an amazing value. All and all a great experience all the way around. Will definitely be buying from this seller again
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