Picture 1 of 2
Gallery
Picture 1 of 2
Have one to sell?
Conflict Resolution at Work For Dummies - Vivian Scott
US $18.00
ApproximatelyRM 75.91
or Best Offer
Condition:
Brand New
A new, unread, unused book in perfect condition with no missing or damaged pages.
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Pickup:
Free local pickup from Dunedin, Florida, United States.
Shipping:
US $5.22 (approx RM 22.01) USPS Media MailTM.
Located in: Dunedin, Florida, United States
Delivery:
Estimated between Tue, 29 Jul and Fri, 1 Aug to 91768
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:226549400190
Item specifics
- Condition
- Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See all condition definitionsopens in a new window or tab
- Brand
- For Dummies
- Color
- Yellow
- ISBN
- 9780470536438
- Book Series
- For Dummies
- Country/Region of Manufacture
- United States
- Era
- 2010s
- Inscribed
- No
- Intended Audience
- Adults
- Narrative Type
- Nonfiction
- Original Language
- English
- Unit Quantity
- 1
- Unit Type
- Unit
About this product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470536438
ISBN-13
9780470536438
eBay Product ID (ePID)
74273960
Product Key Features
Book Title
Conflict Resolution at Work for Dummies
Number of Pages
368 Pages
Language
English
Publication Year
2009
Topic
Labor & Industrial Relations, Human Resources & Personnel Management, Conflict Resolution & Mediation, Industrial & Organizational Psychology
Illustrator
Yes
Genre
Political Science, Business & Economics, Psychology
Format
Trade Paperback
Dimensions
Item Height
0.9 in
Item Weight
16.8 Oz
Item Length
9.1 in
Item Width
7.4 in
Additional Product Features
Intended Audience
Trade
LCCN
2009-940869
Table Of Content
Introduction 1 Part I: Understanding Conflict in the Workplace 7 Chapter 1: An Overview of Conflict Resolution at Work 9 Chapter 2: Understanding What People Bring to Conflict 21 Chapter 3: Determining How Groups Contribute to Conflict 41 Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59 Chapter 5: Knowing When to Address Conflict 77 Part II: Resolving a Conflict between Two or More of Your Employees 91 Chapter 6: Developing a Plan and Preparing for a Meeting 93 Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105 Chapter 8: Negotiating Possible Solutions to a Conflict 123 Chapter 9: Offering Proposals and Crafting Agreements 143 Chapter 10: Adapting a Conflict Meeting for the Entire Team 161 Chapter 11: Monitoring Agreements and Progress 179 Part III: Using Additional Resources to Resolve the Conflict 195 Chapter 12: Keeping a Team Focused During a Conflict 197 Chapter 13: Determining How Your Company Can Help 209 Chapter 14: Getting Outside Experts to Facilitate Resolutions 223 Part IV: Smoothly Handling Conflict When You're One of the People Involved 239 Chapter 15: Identifying What Both Sides Want 241 Chapter 16: Asking for a Meeting to Talk about the Conflict 255 Chapter 17: Sitting Down to Talk Through the Issues 267 Chapter 18: Tailoring Your Approach to the Organizational Chart 287 Part V: The Part of Tens 303 Chapter 19: Ten Things You Can Control When You're in an Unresolved Conflict 305 Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311 Chapter 21: Ten Pearls of Wisdom from Professional Mediators 315 Index 319
Synopsis
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess., A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies, The easy way to maintain healthy and productive working relationships Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy thats easy to understand and ready for you to apply right away. Tap into conflict resolution expertise get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication find out how body language, tone of voice, emotions, and filters impact the ability to communicate Practice good self-awareness understand how ignoring a problem, misinterpreting employees needs, and creating muddy expectations contribute to conflict Know how to address conflict learn how to choose the optimal time and place to discuss problems and address employees Resolve a conflict between two or more employees get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress Help yourself during conflict learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions Open the book and find: The right way to manage conflict within a team Advice on when to tackle issues and when to hold back Practical guidance on developing solutions and agreements Ways to address just about any issue youll face Tips on keeping your team focused and productive during conflicts When to use internal resources like Human Resources and when to turn to outside experts, A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale. One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.) Helps managers and employees sort through problems and make the workplace a more rewarding place No manager should be without Conflict Resolution at Work For Dummies!
LC Classification Number
HF5549.5.E42
Item description from the seller
Seller feedback (330)
- 2***2 (670)- Feedback left by buyer.Past monthVerified purchaseGreat condition mag from this very good seller...THANKS!
- 2***2 (670)- Feedback left by buyer.Past monthVerified purchaseThis is an EXCELLENT seller. Communication was excellent and I would purchase from them again in the future!
- 9***e (32)- Feedback left by buyer.Past monthVerified purchaseQuality was great condition was great value was great and the appearance was flawless
More to explore :
- Fiction & For Dummies Nonfiction Books,
- Hardcover For Dummies Nonfiction Books,
- Travel For Dummies Nonfiction Books & Fiction,
- Nonfiction Books For Dummies Fiction & Books,
- Fiction & For Dummies Nonfiction Books Illustrated,
- Fiction & F. Scott Fitzgerald Books,
- Hardcover F. Scott Fitzgerald Books,
- Nonfiction Books Fiction & Inspirational Works,
- Walter Scott First Edition Antiquarian & Collectible Books,
- Orson Scott Card Fiction Fiction & Books
Seller feedback (330)
- 2***2 (670)- Feedback left by buyer.Past monthVerified purchaseGreat condition mag from this very good seller...THANKS!
- 2***2 (670)- Feedback left by buyer.Past monthVerified purchaseThis is an EXCELLENT seller. Communication was excellent and I would purchase from them again in the future!
- 9***e (32)- Feedback left by buyer.Past monthVerified purchaseQuality was great condition was great value was great and the appearance was flawless