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IT Service Management in SAP Solution Manager by Nathan Williams
US $15.79
ApproximatelyRM 67.00
Was US $19.99 (21% off)
Condition:
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
Sale ends in: 7d 3h
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Shipping:
US $7.47 (approx RM 31.70) USPS Media MailTM.
Located in: Powell, Tennessee, United States
Delivery:
Estimated between Thu, 24 Jul and Wed, 30 Jul to 94104
Returns:
30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
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eBay item number:197235719372
Item specifics
- Condition
- Brand
- SAP Press
- EAN
- 9781592294404
- ISBN
- 9781592294404
- Book Title
- Service
- UPC
- 9781592294404
- MPN
- N/A
- Genre
- Management
- Topic
- IT
About this product
Product Identifiers
Publisher
Rheinwerk Publishing Inc.
ISBN-10
1592294405
ISBN-13
9781592294404
eBay Product ID (ePID)
143907551
Product Key Features
Number of Pages
903 Pages
Language
English
Publication Name
Itsm and Charm in Sap Solution Manager
Subject
General
Publication Year
2013
Features
New Edition
Type
Textbook
Subject Area
Computers
Format
Hardcover
Dimensions
Item Height
2.3 in
Item Length
9 in
Item Width
6.9 in
Additional Product Features
Intended Audience
Scholarly & Professional
Illustrated
Yes
Edition Description
New Edition
Synopsis
Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, • Understand how to process all of your service, problem, and change requests• Get step-by-step configuration instructions for ChaRM and Application Incident Management (the new Service Desk)• Find practical advice and best practices• Up to date for release 7.1Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that-and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time.Comprehensive IntroductionLearn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager.Major Tools in IT Service ManagementObtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more.Configuration StepsFind explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system.Reporting and AnalyticsUnderstand how to use key KPI-based reporting features and dashboards to monitor progress and status.SAP Solution Manager 7.0 vs. 7.1Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading.Highlights Include• Application Incident Management (AIM)• Change Request Management (ChaRM)• SAP CRM Web UI• Application Lifecycle Management integration• Roles and responsibilities• End-to-end setup activities• Approval management procedures• Transport Management System• SAP and non-SAP changes• Deltas between 7.0 and 7.1• Reporting and analytics• Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it., Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that, and this book provides everything you need to know to take advantage of it! You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction: Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management: Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps: Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics: Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1: Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features, Are you ready to forever simplify the way your company processes and attends to service requests? With AIM and ChaRM, SAP Solution Manager provides the functionality you need to do just that--and this book provides everything you need to know to take advantage of it You'll find both the background and the configuration steps you need to have the major service functionalities up and sailing smoothly in no time. 1. Comprehensive Introduction Learn about the principles of ITSM, and see how you can integrate them holistically into Application Lifecycle Management and SAP Solution Manager. 2. Major Tools in IT Service Management Obtain the background information you need on AIM and ChaRM, understand Incident and Problem Management, learn how to work with requests for change, and much more. 3. Configuration Steps Find explicit, functional configuration instructions and screenshots that will help you get AIM and ChaRM running in your SAP system. 4. Reporting and Analytics Understand how to use key KPI-based reporting features and dashboards to monitor progress and status. 5. SAP Solution Manager 7.0 vs. 7.1 Get the nitty-gritty when it comes to differences between SAP Solution Manager releases. Also, overcome potential trip-ups, and find recommendations and best practices when upgrading. Highlights Include: Application Incident Management (AIM) Change Request Management (ChaRM) SAP CRM Web UI Application Lifecycle Management integration Roles and responsibilities End-to-end setup activities Approval management procedures Transport Management System SAP and non-SAP changes Deltas between 7.0 and 7.1 Reporting and analytics Core and extended ITSM features
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Seller feedback (4,859)
- s***p (2936)- Feedback left by buyer.Past monthVerified purchaseGreat
- g***e (329)- Feedback left by buyer.Past monthVerified purchaseBrand new still in the original box 
- 5***_ (151)- Feedback left by buyer.Past monthVerified purchaseExactly as described. Very well packaged! Quick to ship and the best price for this item on ebay.