Picture 1 of 1
Process Improvement Essentials: CMMI, Six Sigma, and ISO 9001
by James R. Persse, PhD | PB | Good
Condition:
“Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ”... Read moreabout condition
Postage:
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Mon, 24 Jun and Wed, 26 Jun to 43230
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller information
- 99% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:196280893106
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Paperback
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- Yes
- ISBN
- 9780596102173
- Subject Area
- Computers, Business & Economics
- Publication Name
- Process Improvement Essentials : Cmmi, Six Sigma, and Iso 9001
- Item Length
- 9.2 in
- Publisher
- O'reilly Media, Incorporated
- Subject
- Programming / General, Software Development & Engineering / General, General, Quality Control
- Publication Year
- 2006
- Type
- Textbook
- Format
- Perfect
- Language
- English
- Item Height
- 1 in
- Item Width
- 7 in
- Item Weight
- 21.9 Oz
- Number of Pages
- 350 Pages
About this product
Product Information
Persse combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization.
Product Identifiers
Publisher
O'reilly Media, Incorporated
ISBN-10
0596102178
ISBN-13
9780596102173
eBay Product ID (ePID)
54241372
Product Key Features
Publication Name
Process Improvement Essentials : Cmmi, Six Sigma, and Iso 9001
Format
Perfect
Language
English
Subject
Programming / General, Software Development & Engineering / General, General, Quality Control
Publication Year
2006
Type
Textbook
Subject Area
Computers, Business & Economics
Number of Pages
350 Pages
Dimensions
Item Length
9.2 in
Item Height
1 in
Item Width
7 in
Item Weight
21.9 Oz
Additional Product Features
LCCN
2006-287299
Lc Classification Number
Qa76.76.Q35p473 2006
Table of Content
Dedication;Preface; The Audience for This Book; Safari® Enabled; How to Contact Us; Acknowledgments;Part I: Process and Process Improvement; Chapter 1: Introduction; 1.1 A Path of Quality; 1.2 The Innovation/Chaos Paradox; 1.3 Marshal Extra Forces If...; 1.4 Moving Forward; 1.5 Summary; Chapter 2: The Case for Process; 2.1 An American Success Story; 2.2 The Conscious Organization; 2.3 Some Number Stories; 2.4 Six Common Myths; 2.5 Benefits of Process; 2.6 Summary; Chapter 3: Establishing Your Process Program; 3.1 Using IDEAL; 3.2 Establishing Executive Sponsorship; 3.3 Aligning with Business Objectives; 3.4 Identifying Improvement Opportunities; 3.5 Establishing the Process Team; 3.6 Choose Your Model (or Not); 3.7 Developing Process Program Components; 3.8 Training; 3.9 Program Rollout; 3.10 Institutionalization; 3.11 Helpful Change Agent Skills; 3.12 Summary; Chapter 4: Sustaining Process Improvement; 4.1 1. Remember What You Do; 4.2 2. Weld Business Success to Program Success; 4.3 3. Participate; 4.4 4. Training; 4.5 5. Support Compliance; 4.6 6. Active Feedback Mechanisms; 4.7 7. Promote Performance Incentives; 4.8 8. Celebrate Success; 4.9 9. Public Announcements; 4.10 10. Measure, Measure; 4.11 11. Periodic Reassessment; 4.12 12. Appreciate the Journey; 4.13 Summary;Part II: Three Major Process Improvement Standards; Chapter 5: ISO 9001:2000; 5.1 A Brief History of ISO 9001:2000; 5.2 ISO 9001 Ownership; 5.3 The Structure and Design of ISO 9001:2000; 5.4 ISO 9000: Sections 1 Through 3; 5.5 Section 4. Quality Management System; 5.6 Section 5. Management Responsibility; 5.7 Section 6. Resource Management; 5.8 Section 7. Product Realization; 5.9 Section 8. Measurement, Analysis, and Improvement; 5.10 For a Deeper Look; 5.11 Summary; Chapter 6: The Capability Maturity Model Integration (for Development); 6.1 A Brief History of CMMI; 6.2 CMMI Ownership; 6.3 Technology Disciplines Covered Under CMMI; 6.4 CMMI-Dev Structure and Design; 6.5 Generic Goals of CMMI; 6.6 The Process Areas of CMMI; 6.7 Project Management Process Areas; 6.8 Engineering Process Areas; 6.9 Support Process Areas; 6.10 Process Management Process Areas; 6.11 Implementing CMMI; 6.12 For a Deeper Look; 6.13 Summary; Chapter 7: Six Sigma; 7.1 A Brief History of Six Sigma; 7.2 Six Sigma Ownership; 7.3 Six Sigma Structure and Design; 7.4 Define; 7.5 Measure; 7.6 Analyze; 7.7 Improve; 7.8 Control; 7.9 The Six Sigma Team; 7.10 For a Deeper Look; 7.11 Summary; Chapter 8: Considerations for Adoption; 8.1 ; 8.2 Summary;Colophon;
Copyright Date
2006
Target Audience
Scholarly & Professional
Dewey Decimal
005.10685
Dewey Edition
22
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:196280893106
Postage and handling
Item location:
Aurora, Illinois, United States
Post to:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Malvinas), Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Worldwide, Yemen, Zambia, Zimbabwe
Excludes:
Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Shipping | Estimated between Mon, 24 Jun and Wed, 26 Jun to 43230 |
| US $15.99 (approx RM 75.46) | United States | Expedited Shipping | Estimated on or before Fri, 21 Jun to 43230 |
| Taxes |
|---|
| Seller charges sales tax in |
Sales Tax for an item #196280893106
Sales Tax for an item #196280893106
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
|---|---|
| Missouri (MO) | 8.238% |
Return policy
| After receiving the item, contact seller within | Refund will be given as |
|---|---|
| 30 days | Money Back |
The seller is responsible for return postage costs.
Seller feedback (5,221,452)
m***i (162)- Feedback left by buyer.
Past month
Verified purchase
never got my item, unless I forgot cancelled, due to writing on pages? I am not sure.which one I cancelled
t***s (126)- Feedback left by buyer.
Past month
Verified purchase
My purchase arrived on time and was as described.
3***7 (1093)- Feedback left by buyer.
Past month
Verified purchase
fast shipping, great price, thanks!