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The Nordstrom Way: The Inside Story of America's Number #1 Customer Service...
Condition:
Postage:
GBP 22.69 (approx RM 135.04) Expedited Postage to United States via eBay's Global Shipping Program. See detailsfor shipping
Located in: Brecon, United Kingdom
Import charges:
Free amount confirmed at checkout
Delivery:
Estimated between Thu, 4 Jul and Fri, 12 Jul to 43230
Includes international tracking
Returns:
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:183773917305
Item specifics
- Condition
- EAN
- 9780471161608
- Publication Year
- 1996
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- The Nordstrom Way: the inside Story of America's Number 1 Customer Service Company
- Item Height
- 216mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 141mm
- Subject
- Marketing, Business
- Item Weight
- 366g
- Number of Pages
- 256 Pages
About this product
Product Information
Praise for The Nordstrom Way Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. -- David D. Glass President and Chief Executive Officer Wal--Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. -- J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world. -- Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom's business is built on one--to--one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about! -- Donna Karan Designer and Chief Executive Officer Donna Karan Company
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780471161608
eBay Product ID (ePID)
90190968
Product Key Features
Publication Name
The Nordstrom Way: the inside Story of America's Number 1 Customer Service Company
Format
Paperback
Language
English
Subject
Marketing, Business
Publication Year
1996
Type
Textbook
Number of Pages
256 Pages
Dimensions
Item Height
216mm
Item Width
141mm
Item Weight
366g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:183773917305
Postage and handling
Item location:
Brecon, United Kingdom
Post to:
Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brunei Darussalam, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Reunion, Romania, Saint Kitts-Nevis, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay
Excludes:
Afghanistan, Libya, Nauru, Russian Federation, Somalia, Yemen
| Postage and handling | Import charges | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| GBP 22.69 (approx RM 135.04) | See import charges at checkout | United States | Expedited Postage (International Priority Shipping) | Estimated between Thu, 4 Jul and Fri, 12 Jul to 43230 |
| Handling time |
|---|
| Will usually post within 3 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales Tax for an item #183773917305
Sales Tax for an item #183773917305
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
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Return policy
| Return policy details |
|---|
| The seller will not accept returns for this item. |
Seller feedback (2,323)
y***l (1316)- Feedback left by buyer.
Past month
Verified purchase
Arrived quickly A+
b***a (1254)- Feedback left by buyer.
Past month
Verified purchase
Lovely top as described. Thanks. Great seller.
i***l (1695)- Feedback left by buyer.
Past month
Verified purchase
Great. Thank you
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