12 Months Return to Base Warranty under the eBay Certified Refurbished Program, 6 Months on any other items sold as "Refurbished" or sold outside of eBay.
Faulty goods must notified to us within 30 days of delivery and will be collected, repaired or replaced, and redelivered free of charge. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement.
If faulty goods notified to us after 30 days and within the warranty period and are to be returned to us at the expense and risk of the customer. The customer should arrange their own shipping back to us and ensure that the parcel is adequately packed. Goods that are repaired or replaced under warranty will be re-delivered free of charge.
Please note: at our discretion we may decide to issue a refund instead of providing a repair or replacement.
Terms and Conditions:
Refunds are dependent on the condition of the goods received back. Damaged, incomplete or excessively used goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. The customer will be advised of all chargeable repairs before such work commences.
Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of misuse will be subject to a repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences.
As batteries deteriorate over time, they are not covered under our warranty. We can only guarantee that the battery will work upon arrival. Please refer above for the battery condition.
Accidental damage is not covered under our warranty, this includes screen damage, liquid damage, viruses, software corruptions etc.
We are not responsible for any loss or damage of the package caused by the carriers / couriers. If you would like to arrange your own postage, or prefer to drop it over personally to our Bristol based office, please contact us in advance.
Apart from the warranty cover mentioned above, we accept no liability whatsoever for any damages caused as result of using the product.