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|Return policy details|
-Important conditions that apply to our sales.-
After assembly or usage of the product of any kind, a product can NOT be returned!
After breaking the protective seal of a product, a product can NOT be returned!
* Limited guarantee and returns
You have the right of withdrawal, a 30 days cool down period. You can return a product within 30 days when unused and being uninstalled using your right of withdrawal.
No returns are accepted after 30 days an no returns are accepted after usage, please read the special terms and conditions that apply to the sale. The client is always responsible for the return of the product and the accompanying costs in the case if withdrawal. Refunds are only made after receiving back the product and technical examination.
All products are tested and 100% functional. We aim to produce our remanufactured products like new, but the products sold as remanufactured are at is basis still used parts, and slight signs of wear are always possible. Our products contain electronics and hydraulics and are sensitive for correct installation, are to be assembled by a trained technician specialized in these system having all the necessary tools. Moreover, the system should be depressurized, pressurized, bleeded for air, tested and soft coded, and read out with Mercedes diagnostic device WIS C3, C4 or higher. Therefore our products can NOT be returned in any case after assembly or usage of any kind.
Items that arrived with a defect or transportation damage, can be returned within 30 days only when the product was unused, taking into account the terms of the purchase. Please contact our customer service to report the issue and send the defective product along with the filled in complaint form to ABCspecialist and use the original packaging. The customer is always responsible for the return of the product and the associated costs. The delivery of a replacement product will be made only after receipt of the product and technical examination.
We assume no responsibility for any other expenses of any kind. Products sold on a special order (not from stock) or with discount cannot be returned.
Thanks for your understanding,
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