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APPLYING QUALITY MANAGEMENT IN HEALTHCARE, THIRD EDITION By Diane L. Kelly
US $21.95
ApproximatelyRM 92.78
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Condition:
Like New
A book in excellent condition. Cover is shiny and undamaged, and the dust jacket is included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear.
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Pickup:
Free local pickup from Ash Flat, Arkansas, United States.
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Located in: Ash Flat, Arkansas, United States
Delivery:
Estimated between Wed, 27 Aug and Wed, 3 Sep to 94104
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30 days return. Seller pays for return shipping.
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Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:166976864779
Item specifics
- Condition
- Book Title
- Applying Quality Management in Healthcare, Third Edition
- Item Height
- 10.25 inches
- ISBN-10
- 1567933769
- Personalized
- No
- Item Length
- 7.25 inches
- Item Width
- 1 inches
- Item Weight
- 1.5 pounds
- Number of Pages
- 450
- ISBN
- 9781567933765
About this product
Product Identifiers
Publisher
Health Administration Press
ISBN-10
1567933769
ISBN-13
9781567933765
eBay Product ID (ePID)
109305966
Product Key Features
Language
English
Publication Name
Applying Quality Management in Healthcare : a Systems Approach
Subject
Total Quality Management, Health Care Delivery
Publication Year
2011
Type
Textbook
Subject Area
Business & Economics, Medical
Format
Hardcover
Additional Product Features
Edition Number
3
Intended Audience
Scholarly & Professional
LCCN
2010-054503
Dewey Edition
22
Dewey Decimal
362.1068
Synopsis
Quality management is a complex process, especially in healthcare. Managers in todays environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization. In this new third edition, Kelly has enhanced the content to promote an understanding of systems thinking in health services organizations. While still providing readers with the foundational concepts of quality management, she instructs readers on the system implications of understanding stakeholders and the role of policy, establishing goals in complex systems, improving and managing process change, performance measurement, and teamwork. Readers learn how to think critically using new frameworks, approaches, and tools and are given real-life examples and case studies to practice these skills. This edition features new and enhanced material, including: # Alternative assumptions to traditional quality management tools and techniques # An expanded Practice Lab with which readers can exercise newly learned quality techniques # A guide to using the CMS and Joint Commission quality indictors to improve systems of care # A glossary of terms # Additional case studies and exercises designed to individualize applications in the students own practice setting
LC Classification Number
RA399.A1K455 2011
Item description from the seller
Seller feedback (468)
- e***. (201)- Feedback left by buyer.Past yearVerified purchaseThanks again!Joseph Pulitzer : And the New York World Hardcover Nancy Whitelaw (#166820312092)
- _***o (15)- Feedback left by buyer.More than a year agoVerified purchaseThese two cups are absolutely adorable! They really quickly and in good condition.Coalport Canton Kings Ware Coffee Espresso Cup Floral Dinnerware China Set of 2 (#166276110130)
- b***u (84)- Feedback left by buyer.More than a year agoVerified purchaseThis was exceptional customer service. It was fast and a nice note inside thanking me for my business. I definitely will purchase from them again!!44 Keurig K Cups Starbucks Coffee Holiday Limited Gingerbread Coffee Exp 031924 (#166535939761)
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Seller feedback (468)
- e***. (201)- Feedback left by buyer.Past yearVerified purchaseThanks again!Joseph Pulitzer : And the New York World Hardcover Nancy Whitelaw (#166820312092)
- _***o (15)- Feedback left by buyer.More than a year agoVerified purchaseThese two cups are absolutely adorable! They really quickly and in good condition.Coalport Canton Kings Ware Coffee Espresso Cup Floral Dinnerware China Set of 2 (#166276110130)
- b***u (84)- Feedback left by buyer.More than a year agoVerified purchaseThis was exceptional customer service. It was fast and a nice note inside thanking me for my business. I definitely will purchase from them again!!44 Keurig K Cups Starbucks Coffee Holiday Limited Gingerbread Coffee Exp 031924 (#166535939761)