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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can,
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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can,
US $5.99US $5.99
Aug 28, 22:47Aug 28, 22:47
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The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can,

thesixth
(93)
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US $5.99
ApproximatelyRM 25.31
Condition:
Good
“Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
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    Shipping:
    US $9.99 (approx RM 42.21) USPS Media MailTM.
    Located in: Multiple Locations, United States
    Delivery:
    Estimated between Thu, 4 Sep and Wed, 10 Sep to 94104
    Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the shipping service selected, the seller's shipping history, and other factors. Delivery times may vary, especially during peak periods.
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    30 days return. Buyer pays for return shipping. If you use an eBay shipping label, it will be deducted from your refund amount.
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    Seller assumes all responsibility for this listing.
    eBay item number:157212525818
    Last updated on Aug 28, 2025 04:03:39 MYTView all revisionsView all revisions

    Item specifics

    Condition
    Good
    A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See all condition definitionsopens in a new window or tab
    Seller Notes
    “Used book in good condition. Shows typical wear. Quick shipping. Satisfaction guaranteed!”
    Book Title
    The Compassionate Geek: How Engineers, IT Pros, and Other Tech S,
    Topic
    Communication & Social Skills
    Narrative Type
    Communication & Social Skills
    Genre
    N/A
    Intended Audience
    N/A
    ISBN
    9780983660736

    About this product

    Product Identifiers

    Publisher
    Crawley International, Inc.
    ISBN-10
    0983660735
    ISBN-13
    9780983660736
    eBay Product ID (ePID)
    174839794

    Product Key Features

    Number of Pages
    224 Pages
    Language
    English
    Publication Name
    Compassionate Geek : How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
    Subject
    Customer Relations, General
    Publication Year
    2013
    Type
    Textbook
    Subject Area
    Computers, Business & Economics
    Author
    Don R. Crawley
    Format
    Trade Paperback

    Dimensions

    Item Height
    0.5 in
    Item Weight
    10.9 Oz
    Item Length
    9 in
    Item Width
    6 in

    Additional Product Features

    Intended Audience
    Trade
    LCCN
    2013-915178
    TitleLeading
    The
    Synopsis
    Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo", just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

    Item description from the seller

    About this seller

    thesixth

    97% positive feedback•880 items sold

    Joined Mar 2024
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    Detailed Seller Ratings

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    4.9
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    4.6
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    5.0
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