Mastering Professional Services by Lah, Thomas E.
US $6.94US $6.94
Oct 28, 07:18Oct 28, 07:18
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Mastering Professional Services by Lah, Thomas E.
by Lah, Thomas E. | HC | VeryGood
US $6.94
ApproximatelyRM 29.12
Condition:
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ”... Read moreabout condition
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Shipping:
Free Economy Shipping.
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Sat, 1 Nov and Fri, 7 Nov to 94104
Returns:
30 days return. Seller pays for return shipping.
Coverage:
Read item description or contact seller for details. See all detailsSee all details on coverage
(Not eligible for eBay purchase protection programmes)
Seller assumes all responsibility for this listing.
eBay item number:146454156724
Item specifics
- Condition
- Very Good
- Seller Notes
- Binding
- Hardcover
- Weight
- 1 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9780976718406
About this product
Product Identifiers
Publisher
Professional Services Press
ISBN-10
0976718405
ISBN-13
9780976718406
eBay Product ID (ePID)
48420406
Product Key Features
Book Title
Mastering Professional Services
Number of Pages
260 Pages
Language
English
Publication Year
2005
Topic
Careers / General, General
Illustrator
Yes
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
22.1 Oz
Item Length
9.2 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
Synopsis
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service strategy for these companies is simply not sustainable. Mastering Professional Services is the first book to guide acompany through the process of designing a viable services strategy that complements a broader company portfolio. From the author of Building Professional Services: The Siren's Song, this book continues the tradition of providing practical tools and techniques to manage professional services when it is not the core offering of the company.
Item description from the seller
Seller feedback (5,910,903)
- e***- (122)- Feedback left by buyer.Past monthVerified purchaseUnfortunately I received a damaged book, the item and the package both were damaged and it was clearly evident its appearance that it happened during transit. The seller was very understanding and gave me a full refund for the damaged book, though it was no fault of their own. Other than the damage, the book was as described, the quality and condition aside from the damaged spot was like new. The cost of the book was reasonable. I would definitely purchase from the seller again.
- 7***j (862)- Feedback left by buyer.Past monthVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
- 5***i (74)- Feedback left by buyer.Past monthVerified purchaseArrived on time. Packaging was lacking, product damaged in two places during shipping due to inadequate padding within the packaging. I can live with it seeing as I don't want to hunt down and pay for another copy... Item was as described minus the damage to the spine of the book in one place from the thin plastic wrapping not providing any rigidity or padding. This is the first time I have encountered this problem with this Fantastic seller. Excellent value. Thank you
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Seller feedback (5,910,903)
- e***- (122)- Feedback left by buyer.Past monthVerified purchaseUnfortunately I received a damaged book, the item and the package both were damaged and it was clearly evident its appearance that it happened during transit. The seller was very understanding and gave me a full refund for the damaged book, though it was no fault of their own. Other than the damage, the book was as described, the quality and condition aside from the damaged spot was like new. The cost of the book was reasonable. I would definitely purchase from the seller again.
- 7***j (862)- Feedback left by buyer.Past monthVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
- 5***i (74)- Feedback left by buyer.Past monthVerified purchaseArrived on time. Packaging was lacking, product damaged in two places during shipping due to inadequate padding within the packaging. I can live with it seeing as I don't want to hunt down and pay for another copy... Item was as described minus the damage to the spine of the book in one place from the thin plastic wrapping not providing any rigidity or padding. This is the first time I have encountered this problem with this Fantastic seller. Excellent value. Thank you