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Steady Work by Gaudet, Karen
by Gaudet, Karen | PB | Good
Condition:
“Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, ”... Read moreabout condition
Postage:
Located in: Aurora, Illinois, United States
Delivery:
Estimated between Thu, 27 Jun and Sat, 29 Jun to 43230
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Seller information
- 99% positive feedback
Registered as a Business Seller
Seller assumes all responsibility for this listing.
eBay item number:145625887355
Item specifics
- Condition
- Good
- Seller Notes
- Binding
- Paperback
- Weight
- 0 lbs
- Product Group
- Book
- IsTextBook
- No
- ISBN
- 9781934109601
- Publication Year
- 2019
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Subject Area
- Business & Economics
- Publication Name
- Steady Work
- Educational Level
- Adult & Further Education
- Publisher
- Lean Enterprise Institute, Incorporated
- Subject
- General
About this product
Product Information
Steady Work Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants Author and former Starbucks' Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how "Playbook," a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives. Leaders who read Steady Work will learn: How the system enabled a team to successfully scale up service when a Newtown, CT, Starbucks became a center for global media and the local community after a tragic shooting at an elementary school. How Starbucks leaders implemented the flexible operating system by becoming immersed in the daily work of frontline partners -- baristas, cashiers, and support persons -- as they made espresso drinks, brewed coffee, steamed milk, heated sandwiches, restocked food, cleaned, replenished items, and interacted with customers. How managers observed, timed, and mapped the steps required to do the frontline work and broke every task into timed components. How point-of-sales data was combined with work components to create standardized routines or "plays" for every job so managers and partners could respond quickly and efficiently to surges in customer demand. How task standardization and steady work cadences improved employee productivity and turnover, and customer satisfaction. How the operating system supported Starbucks' initiative during the financial crisis to get back to its founding principles of people, community, and good coffee. How the shift to robust standard work routines allowed managers at busy stores to take scheduled days off -- in a row without getting frantic calls from the store How to implement, sustain, and spread this proven framework for a comprehensive continuous improvement system -- at a single location and throughout the organization. Steady System Handles Restaurant Demand Fluctuations Clear, concise, and actionable, Steady Work is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service restaurants: How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.
Product Identifiers
Publisher
Lean Enterprise Institute, Incorporated
ISBN-10
1934109606
ISBN-13
9781934109601
eBay Product ID (ePID)
21038404357
Product Key Features
Publication Year
2019
Subject
General
Educational Level
Adult & Further Education
Language
English
Publication Name
Steady Work
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Additional Product Features
Target Audience
Adult Education
Copyright Date
2019
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:145625887355
Postage and handling
Item location:
Aurora, Illinois, United States
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Excludes:
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| Postage and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free postage | United States | Economy Shipping | Estimated between Thu, 27 Jun and Sat, 29 Jun to 43230 |
| US $15.99 (approx RM 75.36) | United States | Expedited Shipping | Estimated between Wed, 26 Jun and Thu, 27 Jun to 43230 |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
| Taxes |
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| Seller charges sales tax in |
Sales Tax for an item #145625887355
Sales Tax for an item #145625887355
Seller collects sales tax for items shipped to the following states:
| State | Sales Tax Rate |
|---|---|
| Missouri (MO) | 8.238% |
Return policy
| After receiving the item, contact seller within | Refund will be given as |
|---|---|
| 30 days | Money Back |
The seller is responsible for return postage costs.
Seller feedback (5,226,051)
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